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Why is my new account unable to accept payments?

rasagwara
Visitor
2 0 0

Hello I just opened a Shopify account 3 days ago and it was under review and at that time we could accept payments. Today it says we can’t accept payments and account on hold. Could someone help?

Accepted Solution (1)

Lana
Shopify Staff (Retired)
849 77 109

This is an accepted solution.

Hello @rasagwara!

 

Where are you seeing the message that your account is on hold, is this in your Shopify Admin in the form of a banner, or did you receive an email about this?

 

If it was in an email, the next step would be to reply directly to that email, that way you will be able to get to the bottom of this as soon as possible. 

 

If this is a banner on the admin, does it instruct you to take any steps because of this hold, or is it just informing you that it is in place? If you're not seeing any guidance there, please go ahead and get in touch with us here so that we can have a closer look at your account. The reason I am redirecting you is because at the moment I am not able to look into your account info via the Shopify Community. 

 

You mentioned you just started your account 3 days ago - how is it going so far? If this is your first time on Shopify, I understand it can be a lot to take in as there is so much to the platform, so to help you out a bit and give you some structure, you should take a look at this Shopify Blog article on the Store Launch Checklist - it goes through everything you need to set up before you're ready to launch. 

Lana | Social Care @ Shopify
-Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 2 (2)

Lana
Shopify Staff (Retired)
849 77 109

This is an accepted solution.

Hello @rasagwara!

 

Where are you seeing the message that your account is on hold, is this in your Shopify Admin in the form of a banner, or did you receive an email about this?

 

If it was in an email, the next step would be to reply directly to that email, that way you will be able to get to the bottom of this as soon as possible. 

 

If this is a banner on the admin, does it instruct you to take any steps because of this hold, or is it just informing you that it is in place? If you're not seeing any guidance there, please go ahead and get in touch with us here so that we can have a closer look at your account. The reason I am redirecting you is because at the moment I am not able to look into your account info via the Shopify Community. 

 

You mentioned you just started your account 3 days ago - how is it going so far? If this is your first time on Shopify, I understand it can be a lot to take in as there is so much to the platform, so to help you out a bit and give you some structure, you should take a look at this Shopify Blog article on the Store Launch Checklist - it goes through everything you need to set up before you're ready to launch. 

Lana | Social Care @ Shopify
-Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

rasagwara
Visitor
2 0 0

Thank you for your help.