I got an e-mail this morning saying in the upcoming release, Price Overrides will be removed. Why do such a thing? I have to use this feature often for special circumstances. Sure you can do the same thing but not as efficiently as just a simply price change. This slows down productivity.
I agree! This is a terrible idea. Mistakes get made in pricing. Sometimes we mark things down and it never got changed in the system. Now my employees will have to do math when checking someone out.
This is a really frustrating change. Our store staff use this feature daily. We had POS before the price override was put in place, and we had to keep calculators to calculate the discounts to add to each item. It opens up too much room for error.
I don't know what their new features are, but I am really annoyed that they are removing something before having the substitutions in place. I don't understand why we need to go without such a useful feature while they're figuring out the new ones.
Thank you for reaching out to us and providing your feedback regarding the removal of the Price override feature from Shopify POS. We appreciate your input and understand that this change may have caused some inconvenience for you.
We have made the decision to remove this feature to pave the way for future enhancements to how we apply discounts in Shopify POS. While we understand that this change may not align with your specific needs, we assure you that we are actively working on introducing new and better features that will enhance your overall experience. These upcoming features will aim to improve the way you can offer discounts on POS.
If you have any further questions or concerns, please do not hesitate to reach out to our support team.
Hi Melody, will these new features be coming before November 1st, or even better, with the removal of Price Override?
If not, this will force us to use calculators to figure out discounts during the Holiday season, slowing down our service to customers and our process. I hope Shopify understands how frustrating that is going to be to merchants.
our company was looking into purchasing apps for discounting product to improve our Shopify POS experience. Is there any chance we can get an ETA or find out what kind of improvements are being made to Shopify POS in regards to discounts?
thanks so much!
Unless they replace "price override" with a "price override" feature, this is a bad idea that will cause a slow down and mistakes at the register. Please, please, bring back a quick and easy "price override" feature. Seriously, who was the "genius" that came up with this idea?
What form will the new discounting functionality take and when can we expect it? Why would this function needed to be removed before new functionality is actually released?
Now we will have to use a calculator to work out the discount, which will slow down our entire checkout process. What a backwards step this is.
Being a new customer to shopify and just starting to use this today. This is very unsatisfying to me. We are constantly overriding prices in our store. I'm sad to hear that this function was removed just days before i started using this system. There needs to be a justifiable solution to this. Anyone in a retail environment would know the need for price overriding.
Completely agree with the above complaining colleagues.
This is completely unworkable for our people in the store.
The risk of errors increases unnecessarily, because they have to calculate everything with a calculator next to them. Customers don't have time to wait for this either. Bad decision, hopefully an adequate solution soon.
Just to add to the general feedback. We use Shopify POS extensively, and this feature is a MUST for anyone operating a retail store. Removing it is baffling and I hope it will be adequately replaced asap.
Did you guys forget you don't allow discounts to stack in POS? If I use the discount for price override, now I can't use any other discount.
First responder discount? Employee discount? $10 off loyalty program? BOGO? Tough, I need it for a price override. Now I got to slap a calculator next to the register and hope my people can calculate the total discount accurately with a line at the counter on Black Friday.
God forbid you need to actually track the discounts usage. Now it all goes into one bucket.
I see all over these blogs how annoyed everyone is with the removal of price override. I do understand you can use the discount feature, but if running a flash sale, you must calculate for each item. Math mistakes get made AND customers must wait for each individual calculation. It is completely inefficient. Having flash sales or marking items off for a special sale is what retail is all about. I find it difficult to see what "new" feature will replace this one or even be better for the merchant or consumer. On a busy day this creates so many possible mistakes and frustrations.
It is clear this is a decision to remove this feature was not made with any input from those of us in the field, but a corporate decision based on an assumption that they can improve on something that does not need improvement. A POS system needs to function for a vast group of retailers, and having to create codes, mark items up and down, or calculate on a calculator how much to take off is not an efficient way to do business.
I also agree that removing a tool that makes business easier without a replacement makes no sense from a business standpoint. I find it difficult to see how leaving that feature would interfere with the POS program in any way. The removable just seems arbitrary.
I hope they will consider replacing the feature immediately- it is not the cheapest system out there so as a consumer I want the system to work within my needs and it seems there are MANY who agree.
Is there something else that can be done thats equivalent to price override. Is there an option to set an items with a variable price? I have one item that sell anywhere from $1.00 to $350.00.
Do you have an estimate of when these new features will be live? Price Override is a basic feature that almost everyone uses. Not sure what will be taking its place. But I’ve seen tons on complaints about people needing to have calculators at their checkout stands now. Personally, I sell at events so don’t have much space and use my phone for my Point of Sale. Very hard to flip back and forth to the calculator. Will something be coming back that allows a basic price override like this? A code or other way to mark off is not needed at checkout. This was a basic feature that is very much needed. Not sure why it was just taken away.
Let me be one of many to express this. There is no other "discount" feature that will out perform a simple option to simply change the price. BOGO's, Flash Sales, etc are now such a pain because now we have to sit and calculate each discount price difference for each item. And you guys don't even allow stack discounts, so once we discount something, we can't do another discount such as Employee, Military, Rewards......This was clearly not thought out. This has slowed out efficiently down so bad and now we simply just build lines having to take the addition time to do these math equations ourselves. This was a HUGE step backwards and just a basic feature that was used daily. There was absolutely no reason to remove this. Clearly shows the people who made this decision have never run a business before. ADD IT BACK!
Totally agree! Add it back!
We have crickets from Shopify.
Last Sunday, although I tried to warn staff that it was coming, my employee sold something that was marked at $50, I authorized her to sell at $35....she accidentally rang it up at $15 ($35 discount). It was a large sale of several items so she didn't even realize what she did. I'm just glad she didn't also sell the $80 item reduced to $70 for $10!
Why would Shopify make a change to a simple and very useful feature before creating a “new” one that will be so helpful in the future?
I look forward to the new features that are planned for the POS, however, why would you remove a critical tool that many users utilize if not depend on, without testing the new features that would replace it? I hate to demand anything but please bring back the price override function as soon as possible, or its replacement.
Rest assured; the paper pushers at Shopify who made this decision have never run a retail shop in their life. Can't wait for these new "discount functionalities"... I'm sure they are well thought out.
This is an absolutely terrible decision by Shopify. Clearly the developers have no idea how a retail environment operates. Please Shopify bring this feature back. I see that as of today there is a new CODE section for the discount where the price override used to be - this is much more applicable to online than retail POS. I can´t believe Shopify would remove a feature that is used EVERY SINGLE DAY for something that will only apply to a promotion. I am so angry about this I will need to investigate alternative POS systems.
I agree with that assessment! It is not the least expensive POS system monthly and all the equipment must be purchased there so convenience is a MUST!!
@Shopify. This is a terrible idea, please bring the Override feature back, this is really a bad idea. This makes it very difficult for my employees. Please bring that feature back.
I feel removing this feature makes life as a retail agent much more difficult and provides many more chances for math mistakes. I have items that I do a flash sale on at $15, which are not permanent markdowns. This means I must take each item and decide how much discount to provide by taking the price and subtracting 15, then inputting the discount amount -which is different for each item. This leads to math mistakes when you are busy and makes customers wait
rather than work efficiently. I have no idea why you would take a feature away that makes it more complicated without a replacement-and to be honest what would be a replacement for this feature? It is a price override which is very common in retail all over the world. I do not understand the logic and hope you reconsider and return the feature. I believe if you ask retailers for input, they will say they want the feature so whoever made this decision does not have the feedback from people in the field. I appreciate adding new features but do not understand why you would take away something that functions well. Just add to the features!!
I hope you will add this feature back quickly-as sale and discount season is fast approaching and it is vital to have things efficient during the holiday rush. Each extra step makes it more difficult and less desirable for the customer and the staff.
Even with numerous complaints about the plan, Shopify POS has replaced the price override feature with something they felt would be much better (drum roll)... Discount Code. Yeah, that's the big improvement. How many of you brick and mortar shops were really, really, wanting a discount code feature?
Get out the calculators, it's going to be a slower and mistake ridden 4th quarter.
Since Shopify offers no way to create separate pricing from the online store vs POS, we used this almost every day. Shopify then decides to remove the feature without any useful alternative? This is an insult.
We really need this feature!!! Is there any kind of workaround?! Going into the holiday season, there will soooo many mistakes. I already see my employees ringing up multiple items and not realizing an item that was $100 and then marked to $80, they will inevitably sell at $20 by accident. This would turn into huge losses. Please bring it back before the holidays.
Nope. No work around except the "Discount $ Amount". I don't understand how Shopify can say they removed it to make way for "better" discount options. I don't need more discount options, I need a Price Override option. There is no "better" option to this. We already have discount options.
@Shopify does not actually spend every day all day using the system they create. If they did, especially in a retail environment, they would rapidly fix things. Instead they remove functionality, make changes with no notice to users, and then remove customer support (you can only sit in a chat queue now if you get mad at the useless AI bot).
Bring back the functionality. Bring back our ability to type into the search bars without the cursor jumping around. Bring back the search bar on the product page. Return Stocky to how it was doing a great job over a year ago. Just stop taking everything away from your end users. How do you expect people to praise your product when you keep removing functions?
WHYYYYYYY? It's as though shopify developers have never worked in a store!!! It is illegal to sell an item for more than on the price tag! Plus its bad service!!! removing this option means a tedious custom sale, and screwed up inventory!!!! PUT IT BACK PLLLLEAAAAAASSSEEE!!!!!!
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