Hi Erin. There are several other community forum posts outlining various merchants workflows (both on POS Lite and POS Pro) and all the ways that this new "save as draft order" feature on the POS is not working well, and we desperately want the original save cart feature reinstated. If you could please do what you can within your Shopify team and developers to signal boost these issues, we would all greatly appreciate it.
Save Cart has long been heralded by Shopify itself as a core feature of the POS, I cannot believe how hard all of us merchants are having to work to explain why the save draft thing is not at all adequate as a replacement. As of today, quickly saving and retrieving a cart is literally listed on the Shopify POS App download page on the App Store as a "Checkout's Best Friend's" 5th bulleted feature, which is false advertising. And this blog post titled "How to Serve Multiple Customers Effectively with Saved Carts" from Apr 2022 sings its praises as being quick and easy, and speeding up customer transactions. We have used it for years, and incorporated it into our workflow and retail staff training. The new Save as Draft Order feature requires several more (not at all intuitive) clicks including a contact form, cannot be retrieved and re-saved via a home screen tile, cannot have discount codes added and re-saved, heck even the save function itself has to be access through a trash can symbol (which is baffling from a UX design perspective). These draft orders cannot be deleted on POS, so they clog up the back-end admin draft order section. It's a nightmare, and we were not adequately warned. The email we received Feb 29 did not explicitly warn us that the save cart feature was being sunsetted, it only referred to the ability to no save draft orders, and that's all the Changelog said as well.
