Why isn't my 'Buy X Get Y' discount working in POS?

MSchapp
Tourist
5 0 2

Hello,
I am trying to set up a buy one get one half off in our Shopify POS. 
First, it is not working! I have attached screen shots below. Note: I set this up for myself as a test, but it will be for all customers on Black Friday.
Second, if I can get it to work, and a customer returns the item that they paid full price on, can we discount it?
example: customer purchased two items at $100 each, so they paid $150 before tax

if they come back to return one item that was purchased at full price, can we discount that item at 25%?

MSchapp_0-1700259231774.pngMSchapp_1-1700259289989.pngMSchapp_2-1700259354746.png

Replies 5 (5)

SRSM
Tourist
11 0 3

Did you figure this out yet? 

It isn't shown in your screenshots, but you may have forgotten to check the "Point of sale" box in the "Sales channels" tile. You'll find it on the right-hand side of the screen.

 

Here's a screenshot.

SRSM_0-1700778820648.png

 

re: Your second question, during the return process you can choose how much to refund. You could either process the refund for the full amount or less, but not more than what they paid.

MSchapp
Tourist
5 0 2

Yes, I did click on point of sale and it doesn’t work. We are starting our sale tomorrow and I guess we will just have to do it manually.

It is sad if someone uses this sale to buy gifts and the recipient will only get credit for 50%. I wish there was a way to give them the credit for 25% off.

skd2023
Visitor
1 0 1

We are having the same issue. It works fine on the website, but doesn't work at all on the POS. Has this been addressed yet?

littlellamahm
Visitor
1 0 0

Having the same issue. Replying in hopes shopify pays more attention.

Dirk
Shopify Staff
2301 253 514

Hey, @littlellamahm 

Do you mind sharing some additonal context (screenshots of what checkout looks like vs the discount configuration you have setup in the admin). From there, we can isolate some potential causes. 
 

Dirk | Social Care @ Shopify 
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