Why isn't my website order money showing in my balance?

Styledbytrm
Visitor
1 0 0

Hi, I have had multiple customers place an order on my website and the money is not showing up in my Shopify balance. Can someone please help. 

Reply 1 (1)

Moira
Shopify Staff
2053 224 326

Hey @Styledbytrm,

 

Welcome to the Shopify Community!

 

Are you referring to receiving your payouts from purchases made through Shopify Payments?. If so, the time it takes for Shopify Payments to transfer funds to your bank account depends on your pay period. Your pay period refers to the amount of time between the day a customer places an order on your store, and the day the funds from that order are sent to your bank account. The day a customer places an order in your store is determined from the time that the order was placed in the UTC time zone. Funds from orders placed on Friday, Saturday, and Sunday are grouped and sent together as one payment.

 

If you use a Shopify Balance account, then you can receive your Shopify Payments earnings in as little as one business day. Business days do not include weekends or US holidays. If you also have Shop Pay Installments active, and your customer uses it during their checkout, then the payout can take up to three business days.

 

You can read more about getting paid with Shopify Payments below:

 

 

If you find you are still not seeing funds appear, I suggest checking the order timelines:

 

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Here, you can see which payment provider the customer used at checkout. If you have PayPal enabled, any order orders that were paid for via PayPal would go directly into your PayPal account, they would not be listed as a pending payout in your Shopify admin.

 

Take a look at your order timeline and let me know how you get on!

Moira | Social Care @ Shopify
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