Why won't my Wisepad Reader3 connect with Shopify POS on my Galaxy Tab A?

bettaaqua
Visitor
1 0 0

Hi, I'm really stuck. 

I bought the wisepad reader3 new from the shopify store, I also bought a new Galaxy tab A running Android 12.0.

 

They pair together ok, but the shopify POS app says it won't connect, even though it finds the wise pad ok.

 

When I tried to connect it on the shopify pos app on my phone, Galaxy s22, it worked quickly and seems that will work fine and accept payments on the phone. So I Restarted everything, unpaired everything. Still no luck connecting to the tablet.

 

My new shop opens in 4 days and I have no eftpos running. Has this happened to anyone else before? I feel like it's just some setting or something I'm missing but I've tried everything. 

Reply 1 (1)

Elias
Shopify Staff
2900 285 500

Hi, @bettaaqua.

 

Thank you for reaching out and bringing this to our attention.

 

I understand that you've purchased the WisePad 3 card reader and a Galaxy Tab A. However, the Shopify POS app isn't able to connect with the card reader on the tablet. Since the card reader is connecting with your smartphone, then it's possible that something on the tablet needs to be updated. Did you get a chance to try the suggestions listed on our WisePad 3 troubleshooting guide?

 

If the issue continues to persists, then it looks like we'll need to take a closer look at your account and the report logs for Shopify POS. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to further assist you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.

 

That being said, I'm excited to hear that you're launching your store soon and I've noticed that you're a new member of our Shopify Community! I'd love to hear more about your business and share some resources to help you get started. What types of products are you selling? Do you have a marketing plan prepared for your store?

 

Elias | Social Care @ Shopify 
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