Wisepad 3 freezes when taking payment

[gnrforever]

At least once a day our wisepad 3 freezes, it doesnt let us turn it off and no buttons work. When we try put an order through at the POS it just comes up trying to connect. We need to manually disconnect the wisepad from the app and add it on again a few times to kick it out of its freeze. Anyone else had this issue or have a solution?

[Emma_Paisey]

We get that at least once a week now.

[marcmarc3]

we have also had this same issue for the last few months, all software is fully up to date, I've even purchased a new wisepad direct from shopify that has exactly the same problem (if not a little worse), we find that we just have to wait for it to unfreeze & nothing we do can change it