Worth to upgrade to Shopify POS Pro??

[lun]

Hi all,

Like to discuss about PRO and CON for upgrade to Shopify POS Pro.
Feel free to comment below XD

[lun]

https://www.shopify.com/pos/upgrade

[JonWright]

I was having that debate internally when I saw it launch. What I can’t work out is the price, if you are not on Shopify Plus, it’s $89 per month, which is more than a dedicated POS system which has more features.

[Shellean]

Hello, I've been working on my website to launch it and earlier I saw a pop up that POS is now activated for free and after free trial will be $89 monthly. How can I deactivate it that option?

[Roman89]

I'm shocked that Shopify PRO costs an extra $89/month after october next to the $79 I already pay each month. Shopify pretends to be soooo supporting of local small stores but this is really crazy!! WTF... That means over $2.000 PER YEAR! This is next to the APPS most stores next to add in order to have some extra functions...

I assume this is just a bad joke right?

[lun]

For me, this price really is crazy high if add with the current package.......
And the function add on in the PRO is not much and mostly is a basic function which should be upgrade in current basic POS. Sad for this.
Btw, i no try to test it out.....worry will get addicted into it after trial over.....haha

[Matt37]

I think they are trying to create a more modern interface, I see nothing wrong with that.  

The price is think is stupid. 

And they are trying to encourage more App developers to work within the POS. 

[Steve123]

I agree - shocking amount. And I don't know what we are supposed to be getting for the extra money, that the current app doesn't have.

I already pay 79.00 per month for the privilege of using hardware with my pos app, otherwise I would be on the 29.00 per month option.

The thing is, some merchant providers are now providing retail pos apps for free, And they will work with my hardware. 

[Matt37]

You can go back to Classic Shopify under Support.  There's a button that says go back to classic. 

[Alejandro_Manue]

I meant if I can stay indefinitely in the current version after October, without paying 89$. I know I can try the new version and come back. But I don’t see anywhere if I can’t stay with the old pos after the free trial ends.

[LemmonsStore]

We tried the new POS today for a Saturday morning. By close we have reverted back to the "classic" version. At the end of the day closure, the summary it prints out doesn't total the days takings, only totals the cash taken. Subtotalled the EFTPOS transactions but didn't include this in the total takings?? On one transaction it just simply wouldn't scan the barcode, we had to find the product manually, then it worked as it should after that. Shopify POS is a trade off between a few more features we would like to have, price and good connectivity between web-store, & inventory, but the new version within 3 hours of trade we were disappointed with. I have emailed support asking if the classic version is going to have functions removed that it currently has and have not had a reply as yet. By looking at the comparisons Shopify emailed about the new version, the classic POS must be going to have some functionally removed??!! $89US/month for a POS we don't like is going to be a bit tough, especially if the version we already use changes. Is the new "look" supposed to cover that nothing much has changed? A POS with an instore pick up option?? It's easy to set in store pick up on your web store, don't need a new POS for that.

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[LemmonsStore]

We tried the new POS today for a Saturday morning. By close we have reverted back to the "classic" version. At the end of the day closure, the summary it prints out doesn't total the days takings, only totals the cash taken. Subtotalled the EFTPOS transactions but didn't include this in the total takings?? On one transaction it just simply wouldn't scan the barcode, we had to find the product manually, then it worked as it should after that. Shopify POS is a trade off between a few more features we would like to have, price and good connectivity between web-store, & inventory, but the new version within 3 hours of trade we were disappointed with. I have emailed support asking if the classic version is going to have functions removed that it currently has and have not had a reply as yet. By looking at the comparisons Shopify emailed about the new version, the classic POS must be going to have some functionally removed??!! $89US/month for a POS we don't like is going to be a bit tough, especially if the version we already use changes. Is the new "look" supposed to cover that nothing much has changed? A POS with an instore pick up option?? It's easy to set in store pick up on your web store, don't need a new POS for that.

[SummitApparel]

Did anyone else have issues with it loading? We wanted to give it a test, but when we 'Tried Shopify Pro' it basically shut our app completely down. 

The app would open, then immediately close. After multiple delete and install attempts, we had to resort back to classic.

Come on Shopify, do you realize we are using these POS systems to secure our livelihood? Launching something this glitchy reduces our confidence, again.

[LemmonsStore]

We have had the same issue. Deleted and reinstalled the app but support has said now not to do that. We haven't had our iPad running for three days, running all our POS through my phone, which has updated & is working but is really not an option. There are a lot of simple issues that you just don't have with the classic on the iPad. When there's customers waiting for you to find their products, print their receipts, take their money!! it's not much fun. The reinstalled app has been loading the collections for 3 days. Support said there was an update this morning but nothing changed. Have managed to get another POS solution integrated & looks good, going to be the same price, seriously have to look at it as it offers much more than Shopify POS.

[Steve123]

If they do remove any functions from the classic app i will be moving my business elsewhere.

They have way priced themselves out the market if they think we will pay an extra 89 a month for something we can pick up next to nothing elsewhere - and with some providers its free. 

[LemmonsStore]

I have on email that the classic version will be defeatured and eventually unsupported, so in future the old version won't be useable, from POS support. Hike looks really good! Especially in Australia.

[Stephen34]

@LemmonsStore Did they have an idea on how long "eventually" is? How sucky, I could smell this coming a mile away. Businesses suffer for years with a inadequate pos then when they finally start getting it a little more useable....go way up on the price

That's how they work....let everyone get integrated into it where it takes a lot of hardship to leave, then go way up on the price.....yeah, that's the kind of company I like to do business with *sarcastic*... I'm irritated with Shopify. I might just move to BigCommerce with the Primaseller or Hike POS.

[Roman89]

Hello,

Are you sure about that? I hope that can't be right that would be very very
very bad of Shopify would do that!

[LemmonsStore]

That is a great question. We have not announced any dates for deprecating the "classic" POS presently. Everything is in a bit of a flux at the moment and the "classic" POS will continue to function as is for the time being. However the "classic" POS will eventually be discontinued and at that point you will need to update to the All-New POS. If you were curious about the All-New POS and its features you can check out the resources below.

This was the reply from support about the removal of features of the old POS. If you look at the comparison charts between the two you will notice that there are differences that can only come about if there are features removed from the classic POS.

[Roman89]

Thats really unbelievable! From $0 to $90!!! Is Shopify going crazy?!?! I
just bought everything i need! If i knew this before i would've choosen
another pos system! This is really criminal behavior! WTF!!

Looking forward to a reaction from Shopify......!!!

[lun]

Yup, @LemmonsStore you are right, Shopify POS Classic is no longer can use after 1st Nov 2020.

So we all have to adapt with the new The All-New Pos App by now!!
Just worry part is the bug and the problem will cause from the new pos app.......

About the new POS, there will come with a Lite and PRO ver.
Lite is free and same with the classic, and PRO is USD89 each month.
Shopify New POS features: Here

So far the sad problem for me is the Lite ver not including the Buy online, pick up in store features.
I think this features is common and must have for brick mortar retailers upgrade/add on a online store.
Hope Shopify will add in this feature which will convenience us to do more sales in online and let customer pick up the orders by walk in to store. 

Btw, feel free to join in the workshop for this coming Wednesday, September 2 at 12:00 pm EST
Link for register: Live Workshop

Recently is there any more update or bug from this New POS app?

[hope_mortimer]

I just downgraded my POS Pro trial today and the local pickup and delivery options still seem to be working! I hope it's going to stay that way. I really thought I read somewhere that this would be removed, but so far so good. I can do with out some of the other features. not worth another $89 to me. 

[Roostcollection]

No, Not until they fix some basic POS Brick and Mortar functions.

• Ability to make simple manual returns when a customer does not have a receipt. Just like custom sales only reverse. Return, Select item, How to credit customer, Cash or gift card. SIMPLE This is so that the gift giver isn’t notified that that there gift was returned.

• Return an item that was a gift and NOT notify the giver that their gift was returned.

• Ability to do as many returns or exchanges on the sale as the merchant wants.

• Option for a hard wired card reader that does not disconnect or lock up.

• Sell an online gift card and have the gift card go to the recipient with an note field attached on why they're getting the gift. Commonsense

• Ability to capture credit card sales when internet/power is down. Everything runs on batteries. Square and Clover have this ability.

[MAD2017]

Wait until their stockholders see the staggering figures of how their stocks DROP when many elect to take their business elsewhere! 

[lun]

So far there is few function is get removed.......

1. Customize Receipts is unable for POS lite, previous classic POS which you able to edit the header and footer of the receipts and also adding logo at the receipts.classic pos - customize receipts header and footer and uploading logoclassic pos - customize receipts

2. The out of stock warning msg at cart for Classsic POS which is no longer have at New POS
new pos - out of stock didn't show outclassic pos -out of stock

[SJBW]

Can I get any recommendations from fellow small businesses who are moving from Shopify due to this POS blatant bs ripoff? I'd rather keep the website and just change POS to something that will communicate with Shopify, but if I have to move both I will.

[Capital]

I'm not sure we moved from Lightspeed to Shopify and were happy with the basic version. Definitely not happy with these changes though, I'm fine with them introducing a pro version, but I simply feel cheated that they stripped some functions from the basic version and now charge us $89 for it.

And if you dare to charge that much at least make sure that everything is working 100%, now we are just paying to beta test this product (especially stocky).

[lun]

If talk about the Stocky then will be more sad.....function is like half half integrate and not really automation, need to key in mostly manually ...better don't talk about that for now......need to solve out the POS system first.
And better or stable POS system recommend? 

Capital, how is ur experience with Lightspeed?
Anyone got experience using Square, bigcommerce or others?

[Matt37]

It looks to us like Stocky is going to solve some other issues for us, and maybe even streamline things.  So the POS Fee may be worth it. 

As far as functionality, the new POS works fine.  Once we learned the nuances, and how to work around them, that is. Like any software it's not perfect.  It's the only one we have used, so I don't know how well anything else works. I do know that nothing else is free. You are going to pay the devil you know or the devil you don't. Either way you pay. 

Oh and the stock of Shopify isn't going to be dropping anytime soon. POS is a super small part of their stores.  And after 6 months the fee is just going be completely normal.  They just have to ride out the next 4 months with all of us current users. 

[Capital]

Lightspeed was ok, more expensive than Shopify POS though and of course you need plugins to get things working properly. 

That is why I like Shopify POS it just works directly. And I agree with the poster above, it will only be positive for Shopify's bottomline, because let's be honest they are an e-commerce service provider first. Most POS users have a Shopify website as well, what are you going to move to Magento, Woocommerce? There is a reason Shopify is so successful and we are not on one of the previously mentioned platform.

That too will be the reason all of us will just pay the extra $89/month even though we hate it. And thus before they earned $0 from us and now $1000+/year, doesn't sound too bad for their bottomline.

[lun]

Shopify can just maintain the Classic POS and New POS will be optional but now is like they sunset the Classic POS and force us move on to the New POS.

If the New POS Lite functions is totally same as Classic POS then is fine......but there is some functions is getting less from Classic POS if compare with New POS Lite.

[Capital]

I agree, nobody would be here complaining if the "lite" version would just be the old version and the pro version adds new features (multiple stores, inventory management, etc...).

But that is not the case, from what I read here, the lite version doesn't even allow "exchanges"? So yes useless even for small one man retail stores.

[Trina_Thai]

Tried this app out on two of my store locations and can definitely tell you that this is Shopify's way of trying to get more money out of their merchants. There is hardly any improvements to justify the price and with two locations, I am up for $159 per month. The app is glitchy and has very basic features compared to may other retail pos systems. Will be switching as soon as we can find one that will integrate smoothly with online. May even consider going back to Vend as for the same price, it is rich with features for multi store users. Can not justify the rip off price for Shopify POS pro where staff can not even track sales during the day like in the classic version unless they have full permission to be able to view analytics. When using the lite version, you don't even have access to include any staff members. The lite version is basically useless unless you are running a market stall as a one person shop. Definitely not suitable for a fully functional brick and mortar store and neither is the Pro version. Happy to pay the price should it be similar to other retail Pos systems but in this case it truly is lacking and is not worth more than $29 per month.

[Roman89]

Totally agree and I think it's very bad that Shopify doesn't give any response to this topic most of their users are having trouble with. 

[Rivertowninkery]

Shopify just keeps claiming customers love it.  Clearly not asking customers what they think....

I can't run a retail store without being able to do basics like exchanges. I will be canceling shopify because of this POS update.

[MichelleF]

I did not sign up for POS Pro and now I can’t access my POS at all. I get a prompt that says I have to upgrade to POS Pro to use this feature. What? I can’t use my register unless I upgrade to an overpriced and all but useless to me “upgrade”???

I want to like Shopify but they treat me like a side chick - no messages returned, silent treatment, won’t help me with support. But the minute they want something they tell me how great they are, how much they love me, how important I am..... Hey Shopify, it’s never what you say - it’s what you SHOW. And right now, all you are showing me is that I don’t matter. I have other options boo. It’s time I revisit them.