Worth to upgrade to Shopify POS Pro??

[lun]

Hi all,

Like to discuss about PRO and CON for upgrade to Shopify POS Pro.
Feel free to comment below XD

[MAD2017]

Wait until their stockholders see the staggering figures of how their stocks DROP when many elect to take their business elsewhere! 

[lun]

So far there is few function is get removed.......

1. Customize Receipts is unable for POS lite, previous classic POS which you able to edit the header and footer of the receipts and also adding logo at the receipts.classic pos - customize receipts header and footer and uploading logoclassic pos - customize receipts

2. The out of stock warning msg at cart for Classsic POS which is no longer have at New POS
new pos - out of stock didn't show outclassic pos -out of stock

[SJBW]

Can I get any recommendations from fellow small businesses who are moving from Shopify due to this POS blatant bs ripoff? I'd rather keep the website and just change POS to something that will communicate with Shopify, but if I have to move both I will.

[Capital]

I'm not sure we moved from Lightspeed to Shopify and were happy with the basic version. Definitely not happy with these changes though, I'm fine with them introducing a pro version, but I simply feel cheated that they stripped some functions from the basic version and now charge us $89 for it.

And if you dare to charge that much at least make sure that everything is working 100%, now we are just paying to beta test this product (especially stocky).

[lun]

If talk about the Stocky then will be more sad.....function is like half half integrate and not really automation, need to key in mostly manually ...better don't talk about that for now......need to solve out the POS system first.
And better or stable POS system recommend? 

Capital, how is ur experience with Lightspeed?
Anyone got experience using Square, bigcommerce or others?

[Matt37]

It looks to us like Stocky is going to solve some other issues for us, and maybe even streamline things.  So the POS Fee may be worth it. 

As far as functionality, the new POS works fine.  Once we learned the nuances, and how to work around them, that is. Like any software it's not perfect.  It's the only one we have used, so I don't know how well anything else works. I do know that nothing else is free. You are going to pay the devil you know or the devil you don't. Either way you pay. 

Oh and the stock of Shopify isn't going to be dropping anytime soon. POS is a super small part of their stores.  And after 6 months the fee is just going be completely normal.  They just have to ride out the next 4 months with all of us current users. 

[Capital]

Lightspeed was ok, more expensive than Shopify POS though and of course you need plugins to get things working properly. 

That is why I like Shopify POS it just works directly. And I agree with the poster above, it will only be positive for Shopify's bottomline, because let's be honest they are an e-commerce service provider first. Most POS users have a Shopify website as well, what are you going to move to Magento, Woocommerce? There is a reason Shopify is so successful and we are not on one of the previously mentioned platform.

That too will be the reason all of us will just pay the extra $89/month even though we hate it. And thus before they earned $0 from us and now $1000+/year, doesn't sound too bad for their bottomline.

[lun]

Shopify can just maintain the Classic POS and New POS will be optional but now is like they sunset the Classic POS and force us move on to the New POS.

If the New POS Lite functions is totally same as Classic POS then is fine......but there is some functions is getting less from Classic POS if compare with New POS Lite.

[Capital]

I agree, nobody would be here complaining if the "lite" version would just be the old version and the pro version adds new features (multiple stores, inventory management, etc...).

But that is not the case, from what I read here, the lite version doesn't even allow "exchanges"? So yes useless even for small one man retail stores.

[MudandHoneyCF]

I love the upgrade and now that we are used to the local pickup option we can’t switch back. 

However, I think it’s disgusting and downright greedy of Shopify to now charge $89 for this!! I used to promote Shopify to any new business owners and now I tell them to look elsewhere. They say they support small businesses, especially now, but they just DOUBLED our monthly fees! They should be ashamed.

[Capital]

I just noticed that you can't receive 2 different payments per order? Before we could select e.g. €50 cash and €50 by creditcard, but now you are limited to 1 payment method or am I missing this function somewhere?

[lun]

Hi Capital

I try out, not only the split tenders payment didn't work but the partial payment also didn't work out as well.

How do Shopify roll out this new POS in another 10days (1st Nov 2020)........

I still prefer the Classic POS to be maintain if they unable to put all Classic POS function in the New POS Lite.

[Roostcollection]

If you are a Retail Brick and Mortar you have no choice. You will NOT be able to do exchanges or refunds without PRO.

[Steve123]

My understanding is that you will be able to do refunds but not exchanges.

We plan to simply do a simple refund and sale for the exchanged item - not great - but better than the rip off of an extra $1068.00 a year for the something as basic as an exchange.

Once we are into the new year - we will be moving platforms due to these needless and greedy rip-offs.

If they had offered pro at a reasonable price we may have stayed - but I won't stand for extortion - which is exactly what this is.

[Alejandro_Manue]

I already do refunds instead of exchanges. If a client wants to change a product a second time the POS says you need to do it on the computer. It doesn’t make any sense. 

[Steve123]

That's the same with Pro - so no difference.

I raised that issue with support and they told me that they will look at changing it if enough people ask for it.

Until then it's the same on lite, pro or the old classic.

[Alejandro_Manue]

Yes, yes. 

Also, none else thinks it’s odd that they add up exchanges as a sale in the total of the register shift? 

when you look on stadistics or the website it shows the real number. I don’t get why it shows wrong on the register shift.

if you sold 100€ yesterday. Why would you count them today if the client exchanged for 120. It should only appear the the 20 more of today instead of 120... maybe I am the crazy one

[Matt37]

The Split payment / partially paid is there, but it's way at the bottom of the list of payment choices. You probably have to scroll to it. 

We use it all the time, and it took us FOREVER to find. 

[Matt37]

This drives me up the wall!!!!  I thought the way they handled refunds and exchanges was elegant, now it's wonky, it make me go to the other app to complete the refund?!?  WTF?!?

Seriously Shoify, this is some broken work around. I would love to know what the heck you were thinking. 

Thankfully we don't do returns or exchanges all that often.  But still: When we do it's important that it works. 

[Stephen34]

We often do exchanges because refund then purchase requires the customer to be able to fund both transactions  since refunds take several days to hit their card.

I would gladly pay for Pro IF the additional inventory management was complete enough to use and did everything necessary with QBO. Yet currently I still have to have a 3rd party inventory management system and do my QBO sync through that other software. For me, the "Pro" is still nothing more than a low feature cash register....so certainly not complete enough to be worth the money. 

Personally I resent Shopify trying to force its customers to use the "Pro" by deleting features from it's long time pos. They should have just added enough valuable features to the Pro that people would want it....but to decrease features in order to make people move really gets under my skin.