Worth to upgrade to Shopify POS Pro??

[lun]

Hi all,

Like to discuss about PRO and CON for upgrade to Shopify POS Pro.
Feel free to comment below XD

[Rivertowninkery]

I just talked to multiple shopify reps.  I assure you they DO NOT care.  They are pretending like the new POS is great and everyone loves it.  

[Alejandro_Manue]

You should be able to choose POS Lite on Sales Channels. 

[Alejandro_Manue]

When you are talking about upgrade, does it mean we could use the actual app indefinitely without paying more?

I almost had a stroke today when I found out I had to pay more than double to have the same functionalities I have now.

I’m really sad and disappointed and also already looking for an alternative POS+e-commerce .

Really shitty move.

You can’t even exchange a product more than one time, barcodes are the worst, the total amount on cash register shift is not right if you make and exchange, loyalty doesn’t exist, customer registration won’t allow sign in screen in order to have gprd confirmation without paper.... I could go on with all the things that Shopify doesn’t have and I was able to forget because of the price.

[edegonia]

I'm having serious doubts currently over the new Pro POS which still is not much compared to the others at roughly the same price.  Anyone have any good suggestions to Shopify?  Before this we were on Lightspeed which as a POS was awesome.  No need for an Ipad, supported layaways in the store, tracked payouts and chase register shifts from the admin panel.  They launched their e-commerce portion last year and it was pretty bad but who knows maybe it has gotten better.

[Matt37]

Price alone will keep up on classic, and they have actually made it harder to find products. I did a test with it for a few hours and we won't be using it. 

It lacks the ability to save transactions as partially paid. We sell custom furniture and 90% of our transactions have a deposit.  And in this system that seems to be missing functionality. 

So Shopify if you are reading this:  You can't drop partial payments!  

[Stephen34]

It is not worth $89. Stocky is not a good enough backroom as compared to other POS systems out there. When you receive items with a PO it doesnt keep up the cost of good sold of the items and your over all cogs, it has no accounting integration so does not update cogs with accounting. These are basic things that nearly ALL POS systems do without spending extra month. For the PRO to be worth $89 it would need to cover full financials with a QBO sync. As it is, I will still require other apps to go with it and it will end up costing more than a full solution like Hike pos that does everything for $99/month. It comes with Stocky....but Stocky is not a complete inventory management solution so you still have to have additional software. I dont know what they are thinking.

The PRO is still too incomplete to be $89. The fact that they would roll it out at this price point makes me not want to migrate to the Shopify POS because I'm worried I'll get in bondage too it with a Shopify POS based loyalty program and hardware and then they will strip the free one down until its unusable and I'm required to pay $89/month for a incomplete and lacking pos plus additional apps on top such as a proper QBO sync

[lun]

So far mostly the PRO is more on the design......not the function much.......

[LemmonsStore]

POS app hasn't worked in three days, running our store on my phone. This has been the screen now for days, can not get it to work.

[LemmonsStore]

Restored the iPad and just like that, all good again!! Installed the POS, loaded quickly and going as it was!

[Stephen34]

@LemmonsStore that's great you got it going....not so great that whatever the app was doing caused the iPad to need to be restored. Were you running a old version of ios?

[LemmonsStore]

Don’t think so, automatic updates turned on, iPad said it was up to date when I checked it.

[LCG]

Can only reply to comments for some reason here.  IT IS PRICE GOUGING PLAIN AND SIMPLE!!!

I currently pay 79.99 for my Shopify POS. The new “pro” system will more than double my monthly fee. If I choose not to pay the extra 90 per month on top of the already 80 per month, my features get cut in half! I’ll def be shopping around for a replacement POS.

[Stephen34]

Yes, it makes me wonder if they are fixing to go way up on their website plans. Apparently they think this new POS is worth more than the entire Shopify website! So if they imagine that this new POS holds that kind of value, what on earth are they fixing to do to their Shopify website plans???  I may need to start researching how to move my store to a different platform in case they go way up on their website prices (or keep the $79 plan but reduce the features).

They will have to add a lot more features to Stocky and make it much more robust for it to add enough value to make it worth $89.  It will need a full QBO integration which includes full financial needs such as sales orders, purchase orders, inventory asset value, cogs reporting all in QBO. If it has a true business grade QBO integration like every other POS and inventory management software then I would feel its worth the $89. 

AS IS, it is incomplete, I still need other software to manage inventory, cogs, and QBO integration....which all those added on top of POS pro makes the Shopify POS insanely expensive. Just adding QBO integration alone makes it nearly $200 a month. At that point I can go with Dear with is WAYYYYYY more advanced than the Shopify setup and has a fabulous integration with Shopify. OR I can go with one like ERPAG which would be way cheaper than $200 a month and still far more advanced than Shopify. Even Hike would still be more advanced than the Shopify and only had the price as it is $99 a month with many more features including full financial integration with QBO.  Because of all the lacking features that require having other apps, even the free Shopify POS ends up costing more than a good POS system like Hike.

[MAD2017]

Steven34 -

I'm very interested in the other POS systems you mentioned in your post. We had moved to Shopify from Clover due to the nickel and diming you to death. SO MUCH time invested in Shopify; however, I will not be held hostage to be made to pay double in order to receive the same services. If you don't elect to go with Pro, you can forget about even getting a phone call!!! You mean to tell me..... they are controlling my money and they can't dignify me with a return call????????   

[Matt37]

We sell furniture, and use the shipping information for delivery details. 

We are testing out the new POS today, and hit a bug.  The customer chose a bed and armoire, and we filled out their shipping address, phone, email etc. 

Entered the delivery cost, and brought up a total on a check out screen. 

They changed which bed they wanted so we had to go back, make that change. And the system lost all the delivery info.  So I had to enter it all again.  Why didn't it save it? And why is it a different check out screen? 

[jasonscrutton]

Err no, we updated it in my wifes' shop a few days ago, it is much harder work, to my eye it is slower to process a transaction. 

It states that only manual card payments can be taken (but chip + pin work, sometimes), 'swipe' card payments didn't work at all.

A perfect example of how to 'improve' something...

We have just reverted to the version that actually works, also it appears that we have 'lost' the transactions yesterday from our first day of re-opening, not impressed!

Hopefully we will be able to take card payments when we get to the shop today.

Dodgy development and a disappointing process on the whole!

Hopefully your experience[s] will be better!

Jay

[LitExtension]

Shopify POS Pro is designed to handle brick-and-mortar sales, is an add-on to your ecommerce subscription, and the additional fee is paid of $89 per location, which is understood to cover its advanced features. Such include having unlimited registers, unlimited store staff, smart inventory management, omnichannel selling, cash tracking, custom-printed receipts, customizable staff roles and permissions, and in-store analytics.

It might be best for:

- Online shop owners who want a free and connected POS app that can also be used to sell on-site or in a pop-up setting.

- Those who want to manage all their online and brick-and-mortar operations under one platform.

There a some disadvantages I don't like:

- Dependent on a Shopify ecommerce plan

- Add-on fee might be expensive for small businesses

[Steve123]

POS Pro is not part of the subscription to any shopify plan.

It is free until the 31st October and then becomes chargeable at an
ADDITITIONAL $89 per month to keep it.

Shopify have now introduced a lite version that will be free but with
limited functions. I am not sure, as yet, if this will be suitable for a
bricks and mortar store.

[LitExtension]

Thanks for your contribute, I will edit my answer;)

[MAD2017]

What is free? During the webinar for POS Pro it was made clear that the current plan most are on at $79 would increase by another $89 if we wanted to continue with the same services we are currently receiving. If we do not pay the $168 per month, we will lose some of those features our $79 plan currently provides.

[ConnectPOS]

Hi all,

We have recently launched a POS app named ConnectPOS. In this first version, we include some basic features:

• Buy online, return in store
• Sync online stores with physical stores and with actual inventory
• Assign existing bar codes to products and print labels
• Scan bar code to add products to carts
• Apply discount on selected products or the whole cart: Custom price, Discount percentage, Discount amount, Coupon code
• Print receipt
• Split tender, partial payment, pay with Gift card

 And some other features like add staff account with different roles and permissions.

As the app is new, we are making it totally Free and looking for the first users. The Free period lasts two months, and after two months, the premium plan is set to $49 a month for 1 register.

Can anyone try it and give me some feedback? 

Our goal is to create a stable app that can solve the problems you have with other pos apps, but I know there's a long way to go and everything has just started.

Any feedback will be appreciated!

Here's the link to the app: https://apps.shopify.com/connectpos

[MAD2017]

It is of my opinion that the role out of Shopify Pro along with its mandatory choice to pay over double the current rate or be forced to lose features a customer is and has been paying for in a time when the entire world is still experiencing a pandemic, our country (USA) has sustained and continues to struggle through economic business hardships, civil unrests with businesses being burned/looted and vandalized Is nothing short of exploitative and unethical practices as defined by the Attorney General. Shame on Shopify.

[MudandHoneyCF]

I love the upgrade and now that we are used to the local pickup option we can’t switch back. 

However, I think it’s disgusting and downright greedy of Shopify to now charge $89 for this!! I used to promote Shopify to any new business owners and now I tell them to look elsewhere. They say they support small businesses, especially now, but they just DOUBLED our monthly fees! They should be ashamed.

[Capital]

I just noticed that you can't receive 2 different payments per order? Before we could select e.g. €50 cash and €50 by creditcard, but now you are limited to 1 payment method or am I missing this function somewhere?

[lun]

Hi Capital

I try out, not only the split tenders payment didn't work but the partial payment also didn't work out as well.

How do Shopify roll out this new POS in another 10days (1st Nov 2020)........

I still prefer the Classic POS to be maintain if they unable to put all Classic POS function in the New POS Lite.

[Matt37]

The Split payment / partially paid is there, but it's way at the bottom of the list of payment choices. You probably have to scroll to it. 

We use it all the time, and it took us FOREVER to find. 

[Roostcollection]

If you are a Retail Brick and Mortar you have no choice. You will NOT be able to do exchanges or refunds without PRO.

[Steve123]

My understanding is that you will be able to do refunds but not exchanges.

We plan to simply do a simple refund and sale for the exchanged item - not great - but better than the rip off of an extra $1068.00 a year for the something as basic as an exchange.

Once we are into the new year - we will be moving platforms due to these needless and greedy rip-offs.

If they had offered pro at a reasonable price we may have stayed - but I won't stand for extortion - which is exactly what this is.

[Alejandro_Manue]

I already do refunds instead of exchanges. If a client wants to change a product a second time the POS says you need to do it on the computer. It doesn’t make any sense. 

[Steve123]

That's the same with Pro - so no difference.

I raised that issue with support and they told me that they will look at changing it if enough people ask for it.

Until then it's the same on lite, pro or the old classic.

[Alejandro_Manue]

Yes, yes. 

Also, none else thinks it’s odd that they add up exchanges as a sale in the total of the register shift? 

when you look on stadistics or the website it shows the real number. I don’t get why it shows wrong on the register shift.

if you sold 100€ yesterday. Why would you count them today if the client exchanged for 120. It should only appear the the 20 more of today instead of 120... maybe I am the crazy one

[Matt37]

This drives me up the wall!!!!  I thought the way they handled refunds and exchanges was elegant, now it's wonky, it make me go to the other app to complete the refund?!?  WTF?!?

Seriously Shoify, this is some broken work around. I would love to know what the heck you were thinking. 

Thankfully we don't do returns or exchanges all that often.  But still: When we do it's important that it works. 

[Stephen34]

We often do exchanges because refund then purchase requires the customer to be able to fund both transactions  since refunds take several days to hit their card.

I would gladly pay for Pro IF the additional inventory management was complete enough to use and did everything necessary with QBO. Yet currently I still have to have a 3rd party inventory management system and do my QBO sync through that other software. For me, the "Pro" is still nothing more than a low feature cash register....so certainly not complete enough to be worth the money. 

Personally I resent Shopify trying to force its customers to use the "Pro" by deleting features from it's long time pos. They should have just added enough valuable features to the Pro that people would want it....but to decrease features in order to make people move really gets under my skin.

[lun]

Now Shopify giving some free PRO Plan for us to get use to it......AGAIN
So after another 6 months wat will happen then.....

[Stephen34]

After that trial you start paying....I have no doubt that thier main objective is to keep slowly whittling away at the original pos until hardly no one can use it...in effort to make sure everyone with a real business is paying for thier pos.

For me, I chose Shopify because it came with a very basic yet decent free pos...that was their edge over other ecommerce platforms. But now that edge is lost. My website is already costing me over $400/month, plus 3rd party inventory management software. If I will be forced into using their new "Pro" pos and its expense....then I'll be researching other website options. I already know several fairly large retailers that moved from Shopify to other platforms.