# Subscriptions **URL:** https://community.shopify.com/c/retired-boards/appdev/subscriptions/187.md [Latest](https://community.shopify.com/latest.md) · [Categories](https://community.shopify.com/categories.md) · [Tags](https://community.shopify.com/tags.md) --- ## [XHR requests every second](https://community.shopify.com/t/xhr-requests-every-second/97614)
**Author:** [@Alex2094](https://community.shopify.com/u/Alex2094)\ **Replies:** 4\ **Last updated:** [October 9, 2026, 2:40am UTC](https://community.shopify.com/t/xhr-requests-every-second/97614 "2026-10-09T02:40:41Z")
My website is Hobbystories.com. There are constant requests to cart.js, every second, I can’t figure out what this is about. Is it supposed to be like this? If not, help me fix it. --- ## [Multiple Shipping Rates for Subscriptions](https://community.shopify.com/t/multiple-shipping-rates-for-subscriptions/164672)
**Author:** [@WAWbox](https://community.shopify.com/u/WAWbox)\ **Replies:** 42\ **Last updated:** [August 27, 2026, 10:28am UTC](https://community.shopify.com/t/multiple-shipping-rates-for-subscriptions/164672 "2026-08-27T10:28:34Z")
Does anyone know how to (or if its even possible) to offer multiple shipping rates for subscriptions? It appears currently that due to Shopify limitations, if you create your own zones, the lowest fshipping rate will be … --- ## [Failed BillingAttempts due to internal/Shopify issues still show up on customers' bank transactions](https://community.shopify.com/t/failed-billingattempts-due-to-internal-shopify-issues-still-show-up-on-customers-bank-transactions/360726)
**Author:** [@Brian\_S\_1](https://community.shopify.com/u/Brian_S_1)\ **Replies:** 1\ **Last updated:** [August 16, 2026, 10:33pm UTC](https://community.shopify.com/t/failed-billingattempts-due-to-internal-shopify-issues-still-show-up-on-customers-bank-transactions/360726 "2026-08-16T22:33:46Z")
Over the past year, the number of SubscriptionBillingAttemptErrorCodes has steadily increased to include non-billing errors and as of the 2024-07 version with the new INSUFFICIENT\_INVENTORY error code it’s almost as like… --- ## [Subscription recurring billing attempt Errors show different types of errors](https://community.shopify.com/t/subscription-recurring-billing-attempt-errors-show-different-types-of-errors/365502)
**Author:** [@Utterbond](https://community.shopify.com/u/Utterbond)\ **Replies:** 1\ **Last updated:** [August 16, 2026, 12:02am UTC](https://community.shopify.com/t/subscription-recurring-billing-attempt-errors-show-different-types-of-errors/365502 "2026-08-16T00:02:49Z")
Hello Community, I’m facing recurring issues with subscription billing attempts while using the Subscription Billing Attempt API. SUBSCRIPTION BILLING ATTEMPT, is encountering different types of errors for the same paym… --- ## [Proper Failed Billing Attempt Followup](https://community.shopify.com/t/proper-failed-billing-attempt-followup/207598)
**Author:** [@Brian\_S\_1](https://community.shopify.com/u/Brian_S_1)\ **Replies:** 3\ **Last updated:** [August 9, 2026, 6:27am UTC](https://community.shopify.com/t/proper-failed-billing-attempt-followup/207598 "2026-08-09T06:27:28Z")
When merchants see that a billing attempt has failed they often followup with their customers (or sometimes customers ping the merchant because they’re also notified of the failure) and they try to use the error message … --- ## [Post Purchase Upsells](https://community.shopify.com/t/post-purchase-upsells/49860)
**Author:** [@Jcoj613](https://community.shopify.com/u/Jcoj613)\ **Replies:** 5\ **Last updated:** [March 13, 2026, 3:26pm UTC](https://community.shopify.com/t/post-purchase-upsells/49860 "2026-03-13T15:26:36Z")
Hi there, I was wondering if it is possible to offer/upsell products with a subscription option/selling plan on the thank you page after an order has been made. Thank you. --- ## [Seal Subscriptions bug - Variants change resets the Selling Plan](https://community.shopify.com/t/seal-subscriptions-bug-variants-change-resets-the-selling-plan/42968)
**Author:** [@SGMM](https://community.shopify.com/u/SGMM)\ **Replies:** 2\ **Last updated:** [November 14, 2025, 12:34pm UTC](https://community.shopify.com/t/seal-subscriptions-bug-variants-change-resets-the-selling-plan/42968 "2025-11-14T12:34:02Z")
I have sent this query to Seal Subscriptions but thought I’d try my luck here. I have set up my subscription rule with two Selling Plans ( send every ‘2 weeks’ or send ‘monthly’) for a product that has two variant optio… --- ## [Migrating subscriptions from squarespace to shopify](https://community.shopify.com/t/migrating-subscriptions-from-squarespace-to-shopify/156522)
**Author:** [@AlinaS](https://community.shopify.com/u/AlinaS)\ **Replies:** 5\ **Last updated:** [November 12, 2025, 1:29pm UTC](https://community.shopify.com/t/migrating-subscriptions-from-squarespace-to-shopify/156522 "2025-11-12T13:29:07Z")
Hello, I have a squarespace website that takes subscription payments through the stripe API. Is it possible to migrate to shopify and keep the recurring payments intact? I’ve looked around but wasn’t able to understand 1… --- ## [Refund](https://community.shopify.com/t/refund/215667)
**Author:** [@Smash1](https://community.shopify.com/u/Smash1)\ **Replies:** 2\ **Last updated:** [November 5, 2025, 4:06am UTC](https://community.shopify.com/t/refund/215667 "2025-11-05T04:06:23Z")
Hello, hope you’re all well. I forgot to end the subscription at Shopify, I haven’t used it in months and there’s no store either. I’m already really broke, a student and after the billing, I literally don’t have anythin… --- ## [Cannot cancel subscription or order](https://community.shopify.com/t/cannot-cancel-subscription-or-order/553987)
**Author:** [@user330](https://community.shopify.com/u/user330)\ **Replies:** 2\ **Last updated:** [August 6, 2025, 1:03pm UTC](https://community.shopify.com/t/cannot-cancel-subscription-or-order/553987 "2025-08-06T13:03:35Z")
I don’t remember ordering anything from Pure Ingredients, but I apparently have a subscription for tumeric. It placed two orders and I haven’t received either. I tried to contact the company, but the email provided bounc… --- ## [brandsgateway api integration and Shopify App Store error. I'm stuck in a loop. both Shopify and app](https://community.shopify.com/t/brandsgateway-api-integration-and-shopify-app-store-error-im-stuck-in-a-loop-both-shopify-and-app/367558)
**Author:** [@adamramey](https://community.shopify.com/u/adamramey)\ **Replies:** 0\ **Last updated:** [October 19, 2024, 3:56am UTC](https://community.shopify.com/t/brandsgateway-api-integration-and-shopify-app-store-error-im-stuck-in-a-loop-both-shopify-and-app/367558 "2024-10-19T03:56:12Z")
this is pissing me off and im not only losing money because I can’t fulfill orders; but im wasting it on both subscriptions. All I want to do is pay for this app subscription like I have been. all of a sudden now it’s sa… --- ## [Listening to App Monthly Subscription Charge](https://community.shopify.com/t/listening-to-app-monthly-subscription-charge/366676)
**Author:** [@sumanthjois1996](https://community.shopify.com/u/sumanthjois1996)\ **Replies:** 1\ **Last updated:** [October 16, 2024, 3:36am UTC](https://community.shopify.com/t/listening-to-app-monthly-subscription-charge/366676 "2024-10-16T03:36:27Z")
Hey! My app pricing is based on a monthly recurring charge. I want update something in my database every 30 days when user’s charge go through successfully. What webhook should I listen to ? I just realized APP\_SUBSCRIPT… --- ## [Subscription Support for Payment Apps](https://community.shopify.com/t/subscription-support-for-payment-apps/366623)
**Author:** [@FLDB](https://community.shopify.com/u/FLDB)\ **Replies:** 0\ **Last updated:** [October 15, 2024, 7:33pm UTC](https://community.shopify.com/t/subscription-support-for-payment-apps/366623 "2024-10-15T19:33:01Z")
We have a Shopify Payment App and our customers would like to be able to use our payment gateway with product subscriptions. It does not appear that the API supports subscriptions. The docs imply that subscriptions are l… --- ## [Selling Plan ID in a headless store?](https://community.shopify.com/t/selling-plan-id-in-a-headless-store/366500)
**Author:** [@Flavr](https://community.shopify.com/u/Flavr)\ **Replies:** 0\ **Last updated:** [October 15, 2024, 11:45am UTC](https://community.shopify.com/t/selling-plan-id-in-a-headless-store/366500 "2024-10-15T11:45:21Z")
Hi everyone! I’m working on a Next.js + Sanity + Shopify setup where Shopify products are synchronized into the CMS using webhooks. I have a specific use case: I want to retrieve the selling plan ID for products with su… --- ## [Combining subscription and bundles in one offer](https://community.shopify.com/t/combining-subscription-and-bundles-in-one-offer/366393)
**Author:** [@Sartaj](https://community.shopify.com/u/Sartaj)\ **Replies:** 0\ **Last updated:** [October 14, 2024, 10:30pm UTC](https://community.shopify.com/t/combining-subscription-and-bundles-in-one-offer/366393 "2024-10-14T22:30:51Z")
So I am trying to combine subscriptions and bundle options on my product page. At the moment it is currently adding both to the cart. I want it so it’s giving the option for them in the same style box but not ticking b… --- ## [have the paypal express button on shopify subscription products](https://community.shopify.com/t/have-the-paypal-express-button-on-shopify-subscription-products/366332)
**Author:** [@PhMA](https://community.shopify.com/u/PhMA)\ **Replies:** 0\ **Last updated:** [October 14, 2024, 6:47pm UTC](https://community.shopify.com/t/have-the-paypal-express-button-on-shopify-subscription-products/366332 "2024-10-14T18:47:15Z")
dear community, Im using a shopify subscription app for certain products to offer weekly or monthly subscription. for all those products where this app is activated I realized that the paypal buy button (yellow one) is… --- ## [API](https://community.shopify.com/t/api/364655)
**Author:** [@CatherineWise](https://community.shopify.com/u/CatherineWise)\ **Replies:** 4\ **Last updated:** [October 13, 2024, 3:42pm UTC](https://community.shopify.com/t/api/364655 "2024-10-13T15:42:01Z")
I want to do an automated integration of information from recharge to shopify such as reason of failed payment and number of trials to proceed with the payment. I was told by recharge team that I need to do so through sh… --- ## [Subscription checkout with Stripe](https://community.shopify.com/t/subscription-checkout-with-stripe/38871)
**Author:** [@wiecman](https://community.shopify.com/u/wiecman)\ **Replies:** 14\ **Last updated:** [October 11, 2024, 5:44pm UTC](https://community.shopify.com/t/subscription-checkout-with-stripe/38871 "2024-10-11T17:44:19Z")
Hi Im trying to find third party App or any other solution to have posibility to sell products in subscription model. Unfortunetely - i hope im wrong - all third party app use Shopify Payments to make this process. Seco… --- ## [Getting error "The shop cannot accept the provided charge" using appSubscriptionCreate](https://community.shopify.com/t/getting-error-the-shop-cannot-accept-the-provided-charge-using-appsubscriptioncreate/363590)
**Author:** [@DavidPitzel](https://community.shopify.com/u/DavidPitzel)\ **Replies:** 0\ **Last updated:** [October 3, 2024, 8:24pm UTC](https://community.shopify.com/t/getting-error-the-shop-cannot-accept-the-provided-charge-using-appsubscriptioncreate/363590 "2024-10-03T20:24:41Z")
Hello, Our app has passed app review and we were instructed to set “test” to false to accept actual charges. Once we applied this setting we got the error “The shop cannot accept the provided charge” on our test shop wh… --- ## [Shopify Admin API Access Token](https://community.shopify.com/t/shopify-admin-api-access-token/363226)
**Author:** [@BeerDadUK](https://community.shopify.com/u/BeerDadUK)\ **Replies:** 0\ **Last updated:** [October 2, 2024, 3:33pm UTC](https://community.shopify.com/t/shopify-admin-api-access-token/363226 "2024-10-02T15:33:31Z")
I need to see my Shopify Admin API Access Token to link a courier to my shopify store but the link won’t reveal itself as apparently it had already been reveled before. How can we get hold of this information asap? --- ## [Creates a recurring application charge fails only in production](https://community.shopify.com/t/creates-a-recurring-application-charge-fails-only-in-production/362769)
**Author:** [@felixding](https://community.shopify.com/u/felixding)\ **Replies:** 0\ **Last updated:** [October 1, 2024, 1:53am UTC](https://community.shopify.com/t/creates-a-recurring-application-charge-fails-only-in-production/362769 "2024-10-01T01:53:43Z")
I’m trying to create a recurring application charge as follows: recurring\_application\_charge = ShopifyAPI::RecurringApplicationCharge.new(session: Shop.first.shopify\_session)\> recurring\_application\_charge.name = “Super… --- ## [\[BUG\] Subscriptions with deleted products get inconsistent INSUFFICIENT\_INVENTORY billing failures](https://community.shopify.com/t/bug-subscriptions-with-deleted-products-get-inconsistent-insufficient-inventory-billing-failures/360718)
**Author:** [@Brian\_S\_1](https://community.shopify.com/u/Brian_S_1)\ **Replies:** 0\ **Last updated:** [September 23, 2024, 4:10pm UTC](https://community.shopify.com/t/bug-subscriptions-with-deleted-products-get-inconsistent-insufficient-inventory-billing-failures/360718 "2024-09-23T16:10:50Z")
As of API version 2024-07 with the new behavior of failing billing attempts with the INSUFFICIENT\_INVENTORY error code there’s a pretty big bug: If you create a subscription contract with one line, then delete the varia… --- ## [XX months free trial for a yearly billed subscription](https://community.shopify.com/t/xx-months-free-trial-for-a-yearly-billed-subscription/360331)
**Author:** [@up\_andrey](https://community.shopify.com/u/up_andrey)\ **Replies:** 0\ **Last updated:** [September 22, 2024, 8:51am UTC](https://community.shopify.com/t/xx-months-free-trial-for-a-yearly-billed-subscription/360331 "2024-09-22T08:51:26Z")
Hello everybody, I didn’t find a fresh topic about that. So, I would ask again: Do you have any options for customers to buy subscriptions with a trial period? To make it clear what I mean: A customer chooses a subsc… --- ## [customerPaymentMethodSendUpdateEmail does not use Store name in from address](https://community.shopify.com/t/customerpaymentmethodsendupdateemail-does-not-use-store-name-in-from-address/359395)
**Author:** [@minsko](https://community.shopify.com/u/minsko)\ **Replies:** 0\ **Last updated:** [September 18, 2024, 6:58pm UTC](https://community.shopify.com/t/customerpaymentmethodsendupdateemail-does-not-use-store-name-in-from-address/359395 "2024-09-18T18:58:40Z")
I am using the customerPaymentMethodSendUpdateEmail to request a customer change their payment method. The email gets sent from: store+number@g.shopifyemail.com It should get sent from: store+ number@g.shopifyemaill.co… --- ## [1 month free trial for a yearly billed subscription](https://community.shopify.com/t/1-month-free-trial-for-a-yearly-billed-subscription/109869)
**Author:** [@sophief](https://community.shopify.com/u/sophief)\ **Replies:** 2\ **Last updated:** [September 18, 2024, 12:45pm UTC](https://community.shopify.com/t/1-month-free-trial-for-a-yearly-billed-subscription/109869 "2024-09-18T12:45:22Z")
Hi, this is a follow-up for my previous question: https://community.shopify.com/topic/1442444 I’m using this solution and it worked well for me :slightly\_smiling\_face: Now, I have a selling plan for a monthly subscrip… --- ## [Upcoming Stripe gateway with Subscriptions in countries without Stripe support](https://community.shopify.com/t/upcoming-stripe-gateway-with-subscriptions-in-countries-without-stripe-support/53455)
**Author:** [@ZS-David](https://community.shopify.com/u/ZS-David)\ **Replies:** 7\ **Last updated:** [September 15, 2024, 2:37am UTC](https://community.shopify.com/t/upcoming-stripe-gateway-with-subscriptions-in-countries-without-stripe-support/53455 "2024-09-15T02:37:48Z")
Hi! We are responsible for 3 webshops, hosted in the US, in Germany and in Switzerland. Speaking from what I have learned, using Shopify (or Shopify Plus), we are not able to use Stripe (with our own Stripe accounts an… --- ## [Checkout issue: multicurrency stores using paypal express with fixed selling plans](https://community.shopify.com/t/checkout-issue-multicurrency-stores-using-paypal-express-with-fixed-selling-plans/317936)
**Author:** [@DenisZ](https://community.shopify.com/u/DenisZ)\ **Replies:** 2\ **Last updated:** [September 13, 2024, 12:39am UTC](https://community.shopify.com/t/checkout-issue-multicurrency-stores-using-paypal-express-with-fixed-selling-plans/317936 "2024-09-13T00:39:31Z")
There is an issue that prevents checkout from working for the following use case: Multicurrency shop Using Fixed Selling Plans, i.e. deferred payment Using Paypal payment gateway When a customer tries to chec… --- ## [Subscription (selling plan) with specific time of day](https://community.shopify.com/t/subscription-selling-plan-with-specific-time-of-day/356231)
**Author:** [@schokola](https://community.shopify.com/u/schokola)\ **Replies:** 1\ **Last updated:** [September 11, 2024, 7:35pm UTC](https://community.shopify.com/t/subscription-selling-plan-with-specific-time-of-day/356231 "2024-09-11T19:35:18Z")
Hi, I’ve been creating subscription app. Within selling plan API, I know I can specify which day of a week the order will be placed. However, I do not know if there is a way to specify which time of a day it will be pl… --- ## [Shopify Subscription - Select Multiple products for each subscription order](https://community.shopify.com/t/shopify-subscription-select-multiple-products-for-each-subscription-order/355793)
**Author:** [@Nidheesh](https://community.shopify.com/u/Nidheesh)\ **Replies:** 0\ **Last updated:** [September 6, 2024, 3:54pm UTC](https://community.shopify.com/t/shopify-subscription-select-multiple-products-for-each-subscription-order/355793 "2024-09-06T15:54:18Z")
Looking to build an app which is capable of allowing the customer to choose multiple products within a Subscription plan and also the products can be different for each subscription order. While looking into the Shopify … --- ## [Where is the documentation for the Shopify Subscription API?](https://community.shopify.com/t/where-is-the-documentation-for-the-shopify-subscription-api/354993)
**Author:** [@Michael\_Czeiszp](https://community.shopify.com/u/Michael_Czeiszp)\ **Replies:** 1\ **Last updated:** [September 4, 2024, 3:10pm UTC](https://community.shopify.com/t/where-is-the-documentation-for-the-shopify-subscription-api/354993 "2024-09-04T15:10:29Z")
I tried to contact support but they sent me here… I’m selling a physical product that is being converted to a subscription model. That product needs to check the subscription status of the customer via an API. The custo… [Next page](https://community.shopify.com/c/retired-boards/appdev/subscriptions/187.md?page=1)