Liquid, JavaScript, themes, sales channels
Hi, we've had an issue for a month or two now where new items we added had an error that they weren't posted on Google due to missing GTIN, even though a UPC was provided in the item info. This error shows on the home page and when you view item info and it shows green and yellow market info on the right.
However, when we actually go in Google Merchant Center, these items are all accepted with no errors, and when we view accepted and rejected items from the Google sales channel, they don't show as rejected either. It is only when you click on an item and view its info and in the yellow banners on the home page that these items seem to have a false flag.
We have been researching this on and off for a while and it seems that there have been quite a few posts where people ask about a GTIN error despite having a UPC entered and every single time the official answer has clearly not read the question and parroted that you just need to add a GTIN. We have had the UPC info entered for several weeks now and these notifications haven't gone away. It seems like it's just a Shopify bug and that the items are still on Google, but it's still a little annoying and makes it so we may not know which items are actually errors and which aren't.
Solved! Go to the solution
This is an accepted solution.
Products can get approved with or without a barcode.
Sometimes they can get approved and are simply limited by performance.
Sometimes they can get disapproved.
It depends on the brand
To check the status of your products, do not use 3rd party tools such as the free shopping app to identify issues.
Instead go to Google Merchant Center > products > diagnostics
It looks to me like you are using the free shopping app, which has for 6+ months now not been able to submit barcodes. It's a known issue, I see this exact same issue every week.
My recommendation is to use a more well-maintained data feed app instead of the free app: https://apps.shopify.com/multiple-google-shopping-feeds
This can submit the barcodes correctly if they exist in your product data.
Actually, when we click on the Approved category in the Google Sales Channel, it does show the GTIN error for these items still, even though they are approved. In the actual Google Merchant Center, though, these items all still have the UPC and no errors.
This is an accepted solution.
Products can get approved with or without a barcode.
Sometimes they can get approved and are simply limited by performance.
Sometimes they can get disapproved.
It depends on the brand
To check the status of your products, do not use 3rd party tools such as the free shopping app to identify issues.
Instead go to Google Merchant Center > products > diagnostics
It looks to me like you are using the free shopping app, which has for 6+ months now not been able to submit barcodes. It's a known issue, I see this exact same issue every week.
My recommendation is to use a more well-maintained data feed app instead of the free app: https://apps.shopify.com/multiple-google-shopping-feeds
This can submit the barcodes correctly if they exist in your product data.
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