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API Integration error

NickPinocci
New Member
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Hey all! 

We have partnered with a gift card company that sells our gift card's on their website and all orders are processed through our shop. When we try to integrate using a generated API key (with full access). We just get this error:

 
They have other Shopify stores and we have other API's working on our site currently (Attentive, Royal Mail + DHL). Is this a common issue and any help would be greatly appreciated. 
 
Thanks 
Nick!
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