[BLOCKER] BulkOperation - Internal Server Error

EugeneKim
Shopify Partner
58 3 15

Hello Shopify Staff,

I'm receiving errors performing a bulk operation for one of my customers. I'm receiving an INTERNAL_SERVER_ERROR but I can't get any more information. This is blocking my customer from using my application and I need this resolved as soon as possible.

The query used is attached as a .txt file. Belowe are BulkOperation ids that have failed. Please let me know if I need to provide any other information.

Thank you!

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gid://shopify/BulkOperation/341597290553
gid://shopify/BulkOperation/341595848761
gid://shopify/BulkOperation/341594341433
gid://shopify/BulkOperation/341593292857
gid://shopify/BulkOperation/341591654457
gid://shopify/BulkOperation/341590114361
gid://shopify/BulkOperation/341589033017
gid://shopify/BulkOperation/341586772025
gid://shopify/BulkOperation/341585199161
gid://shopify/BulkOperation/341583560761
gid://shopify/BulkOperation/341581725753
gid://shopify/BulkOperation/341578317881
gid://shopify/BulkOperation/341577138233
gid://shopify/BulkOperation/341574189113
gid://shopify/BulkOperation/341571043385
gid://shopify/BulkOperation/341567209529
gid://shopify/BulkOperation/341564522553
gid://shopify/BulkOperation/341560590393
gid://shopify/BulkOperation/341557084217
gid://shopify/BulkOperation/341552758841
gid://shopify/BulkOperation/341549219897
gid://shopify/BulkOperation/341545812025
gid://shopify/BulkOperation/341542404153
gid://shopify/BulkOperation/341540536377
gid://shopify/BulkOperation/341538963513
gid://shopify/BulkOperation/341537652793
gid://shopify/BulkOperation/341536112697
gid://shopify/BulkOperation/341534670905
gid://shopify/BulkOperation/341533687865
gid://shopify/BulkOperation/341532409913
gid://shopify/BulkOperation/341531197497
gid://shopify/BulkOperation/341529428025
gid://shopify/BulkOperation/341528215609
gid://shopify/BulkOperation/341527560249
gid://shopify/BulkOperation/341526544441
gid://shopify/BulkOperation/341524283449
gid://shopify/BulkOperation/341523038265
gid://shopify/BulkOperation/341521727545
gid://shopify/BulkOperation/341520023609
gid://shopify/BulkOperation/341517271097
gid://shopify/BulkOperation/341515829305
gid://shopify/BulkOperation/341514584121
gid://shopify/BulkOperation/341512978489
gid://shopify/BulkOperation/341511340089
gid://shopify/BulkOperation/341510357049
gid://shopify/BulkOperation/341508948025
gid://shopify/BulkOperation/341508194361
gid://shopify/BulkOperation/341507047481
gid://shopify/BulkOperation/341505474617
gid://shopify/BulkOperation/341504163897
gid://shopify/BulkOperation/341502361657
gid://shopify/BulkOperation/341499281465
gid://shopify/BulkOperation/341495840825
gid://shopify/BulkOperation/341492400185
gid://shopify/BulkOperation/341489221689
gid://shopify/BulkOperation/341485944889
gid://shopify/BulkOperation/341480931385
gid://shopify/BulkOperation/341477130297
gid://shopify/BulkOperation/341473493049
gid://shopify/BulkOperation/341470937145
gid://shopify/BulkOperation/341467725881
gid://shopify/BulkOperation/341464547385
gid://shopify/BulkOperation/341461729337
gid://shopify/BulkOperation/341459075129
gid://shopify/BulkOperation/341454946361
gid://shopify/BulkOperation/341450981433
gid://shopify/BulkOperation/341447508025
gid://shopify/BulkOperation/341443346489
gid://shopify/BulkOperation/341440626745
gid://shopify/BulkOperation/341435744313
gid://shopify/BulkOperation/341431713849
gid://shopify/BulkOperation/341428437049
gid://shopify/BulkOperation/341425487929
gid://shopify/BulkOperation/341421850681
gid://shopify/BulkOperation/341418934329
gid://shopify/BulkOperation/341416575033
gid://shopify/BulkOperation/341412905017
gid://shopify/BulkOperation/341409759289
gid://shopify/BulkOperation/341407268921
gid://shopify/BulkOperation/341404450873
gid://shopify/BulkOperation/341401043001
gid://shopify/BulkOperation/341397962809
gid://shopify/BulkOperation/341394554937
gid://shopify/BulkOperation/341390655545
gid://shopify/BulkOperation/341387378745
gid://shopify/BulkOperation/341384691769
gid://shopify/BulkOperation/341381808185
gid://shopify/BulkOperation/341378662457
gid://shopify/BulkOperation/341375811641
gid://shopify/BulkOperation/341373091897
gid://shopify/BulkOperation/341369258041
gid://shopify/BulkOperation/341366046777
gid://shopify/BulkOperation/341363523641
gid://shopify/BulkOperation/341360508985
gid://shopify/BulkOperation/341358149689
gid://shopify/BulkOperation/341355233337
gid://shopify/BulkOperation/341352218681
gid://shopify/BulkOperation/341349302329
gid://shopify/BulkOperation/341346877497
gid://shopify/BulkOperation/341343502393
gid://shopify/BulkOperation/341340520505
gid://shopify/BulkOperation/341338030137
gid://shopify/BulkOperation/341335638073
gid://shopify/BulkOperation/341332426809
gid://shopify/BulkOperation/341330165817
gid://shopify/BulkOperation/341328003129
gid://shopify/BulkOperation/341325119545
gid://shopify/BulkOperation/341322530873
gid://shopify/BulkOperation/341318926393
gid://shopify/BulkOperation/341316501561
gid://shopify/BulkOperation/341314371641
gid://shopify/BulkOperation/341287895097
gid://shopify/BulkOperation/341286846521
gid://shopify/BulkOperation/341285503033

Reply 1 (1)
_JCC_
Shopify Staff
163 22 29

Hey @EugeneKim 

I had a look at the queries provided for some of the bulk operations listed, and noticed you were asking for the paymentIcon field for a given linked transaction. There was a bug fix this week relating to orders that were paid for by mastercard that would cause internal server errors if in your order query on the transaction connection you asked for the paymentIcon field. Our log retention window is only twelve days so I can't confirm for sure this is the source of your internal server error, but in asking for the paymentIcon field I believe its likely related. With the fix now in place I encourage you to run your bulk operation again and see if the internal server error has been eliminated.

Regards,

John

John C | Developer Support @ Shopify 
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