cancel_url issue on payments app

susanb85
New Member
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Hi. Can you please assist us. We are currently experiencing the following error when a user cancels checkout on the payments app page and decides to retry completing the order.

Screen Recording of the issue: https://www.loom.com/share/188fc43e54da4e2fac6858ff9c2925bd

When the user cancels we are redirecting the user back to the cancel_url provided in the original payments initiation request based on this documentation https://shopify.dev/apps/payments/processing-a-payment. With our HPSDK implementation the customer can still complete the order even after initially cancelling it.

We would like to know if what we are experiencing the new expected behaviour for payment apps?

We have tested our old version of shopify and a post is sent if you try checkout again, so this new behaviour is different.

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