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Chargeback Notification Webhook

Kieran
New Member
1 0 0

Is there a way for us to be notified when a chargeback is opened using Shopify API.

We would like to be able to review a chargeback as soon as it comes through and raise a ticket in our helpdesk system.

Any help is appreciated.

Replies 4 (4)
Josh
Shopify Staff
Shopify Staff
1134 83 215

Hey Kieran, 

There's no webhook available for when a chargeback is received currently, at the moment we automatically notify via e-mail when they occur. I do like your idea though, I can see how it would be useful - I'll make up a feature request for that.

Thanks! 

Josh | Shopify 
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JohnAtBonify
Shopify Partner
136 7 35

Has this been implemented? I see no way to react to this event via the APIs.

DanAtBonify
Shopify Partner
35 3 15

We are still sad there is no webhook for charge backs or disputes.

dschweizer
New Member
1 0 0

You mentioned you send an email, can you confirm what email that is sent to?