Adding us to the voices of protest. This behavior of changing the “default address” to the last ship-to address is really unfortunate, terribly inconvenient, and potentially disastrous.
We are a gift catalog company with a large percentage of our orders going to gift recipients, and the majority of those orders are placed over the phone and entered through the backend by a service rep. This behavior creates an unnecessary and inconvenient step of confirming and/or changing the billing address on every order placed by customers and service reps. And of course, the additional complexity creates confusion and opportunity for error.
Being a catalog company, this behavior also significantly raises the chance of corrupted data in our catalog address file that is refreshed for every catalog mailing by exporting data from the platform.
It really is pretty unbelievable that this bug has persisted for so long on what is considered a top-tier platform. We are new to Shopify, having just completed our migration in the last couple of weeks. Had we known about this behavior, and the lack of attention from Shopify, we certainly would have gone with another platform. Unfortunately for us, it’s only come to our attention after significant work and expense to migrate.
For the time being, we are employing the third-party app mentioned on this thread to mitigate the problem. Sadly, Shopify may be less inclined to come up with a fix now that there is a third-party solution that Shopify profits from. We really hope that’s just a cynical take and that Shopify will do the right thing and fix the bug.
