Facebook Pixel Error: Server External ID Not Matching to Pixel External ID for Purchase Event

dmitrybzns
New Member
8 0 0

I do get sales, and no errors but checking data is almost impossible. Today out of 6 sales I only see 2 in FB ads manager. While UTM's show that all 6 came from Fb ads.

I assume if pixel sees only 2 sales then it doesn't take other 4 into the optimization.

I also checked operating system this sales came in, and Android sales also not being counted. 

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am2288
New Member
1 0 0

Things seem to have gone quiet on this for a week or so now. I'm currently experiencing these issues too in event manager. Anyone have any updates?

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Steven_Gross
New Member
3 0 0

Did this ever get resolved? It just seems like there are a lot of open tickets around this topic...

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Steven_Gross
New Member
3 0 0
Derelicte
Excursionist
30 1 3

I just started having this issue this week

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Halo123456
New Member
6 0 0

Hi, were you able to resolve this? Mine comes and goes away and then it finally came back and stayed that way.

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Spartanc
New Member
2 0 1

Hi all,

I just started to have this problem yesterday.

If anyone has any updates please share.

Thanks!

FTFWC
New Member
1 0 0

I also got this error only today. Even though I had customer purchases and the purchase event detected them, I am not able to view this data in my ad campaign and it's difficult to attribute the purchases to a specific ad set!

I don't know if this is related to the error but I'm assuming it is.

image_2021-10-09_231514.png

 

is there an update on this issue?

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