I know this is more on the facebook site but i hope someone can help me since i am not getting the same data in shopify than i get in facebook for my ad campaigns.
The Facebook Pixel says there is this error on the purchase event:
Any ideas on how to fix this problem and if this is related to my facebook ads data not showing up correctly in the marketing section in my shopify account?
I do get sales, and no errors but checking data is almost impossible. Today out of 6 sales I only see 2 in FB ads manager. While UTM's show that all 6 came from Fb ads.
I assume if pixel sees only 2 sales then it doesn't take other 4 into the optimization.
I also checked operating system this sales came in, and Android sales also not being counted.
Things seem to have gone quiet on this for a week or so now. I'm currently experiencing these issues too in event manager. Anyone have any updates?
Did this ever get resolved? It just seems like there are a lot of open tickets around this topic...
Here's another thread that's still open on this - https://community.shopify.com/c/Shopify-APIs-SDKs/ALERT-Server-External-ID-Not-Matching-to-Pixel-Ext...
Hi, were you able to resolve this? Mine comes and goes away and then it finally came back and stayed that way.
I just started to have this problem yesterday.
If anyone has any updates please share.
I also got this error only today. Even though I had customer purchases and the purchase event detected them, I am not able to view this data in my ad campaign and it's difficult to attribute the purchases to a specific ad set!
I don't know if this is related to the error but I'm assuming it is.
is there an update on this issue?