Formatting issue on Description field

New Member
1 0 0

I have an integration with an inventory management software that pushes product data (new and updated) to my Shopify store. My issue is that when the data for the Description field comes across, it loses all the formatting i.e. tabs, new line etc. I've checked on the inventory management software side and they are not stripping the formatting, so it seems that Shopify is doing this. Has anyone else experienced this? Any ideas on how to overcome it?


Replies 2 (2)
Shopify Partner
4878 412 1053

Are they pushing to body_html in REST, or descriptionHtml for GraphQL (graphq; bodyHTML is depreciated)

Is the html valid or have strange characters or encoding, etc 

(what happens if you try to CSV upload one of the descriptions or put in the rich text editors html-mode?)

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New Member
2 0 0

Hi Alih, 

Did you ever find a solution to this issue? I'm experiencing the same thing. The product description looks very odd and loses all formatting in Facebook and IG shops.