getProductVariant -> GraphQL Error (Code: 503)

Modus
New Member
1 0 0

Hello there,

I'm using GraphQl Admin APIs and since the last few weeks I started ocasionally to have errors like the following one. As you can see from the query field inside the payload it's a simple getProductVariant api call. Do you have any clue on why that's happening?

 

Thank you

Simone

 

GraphQL Error (Code: 503): {"response":{"error":"<!DOCTYPE html>\n<html lang=\"en\">\n<head>\n <meta charset=\"utf-8\" />\n <meta name=\"referrer\" content=\"never\" />\n <meta name=\"viewport\" content=\"width=device-width, initial-scale=1\" />\n <title>Something went wrong</title>\n <style type=\"text/css\">\n *{box-sizing:border-box;margin:0;padding:0}html{font-family:\"Helvetica Neue\",Helvetica,Arial,sans-serif;background:#F1F1F1;font-size:62.5%;color:#303030;min-height:100%}body{padding:0;margin:0;line-height:2.7rem}a{color:#303030;border-bottom:1px solid #303030;text-decoration:none;padding-bottom:1rem;transition:border-color 0.2s ease-in}a:hover{border-bottom-color:#A9A9A9}h1{font-size:1.8rem;font-weight:400;margin:0 0 1.4rem 0}p{font-size:1.5rem;margin:0}.page{padding:4rem 3.5rem;margin:0;display:flex;min-height:100vh;flex-direction:column}.text-container--main{flex:1;display:flex;align-items:start;margin-bottom:1.6rem}.action{border:1px solid #A9A9A9;padding:1.2rem 2.5rem;border-radius:6px;text-decoration:none;margin-top:1.6rem;display:inline-block;font-size:1.5rem;transition:border-color 0.2s ease-in}.action:hover{border-color:#000}@media all and (min-width:500px){.text-container--main{align-items:center}.page{padding:7.5rem 10.5rem}}\n </style>\n</head>\n\n<body class=\"status-error status-code-500\">\n<div class=\"page\">\n <div class=\"text-container text-container--main\">\n <div>\n <h1 data-i18n=\"content-title\">Something went wrong</h1>\n <p data-i18n=\"try-refreshing\">There was a problem loading this website</p>\n <p data-i18n=\"try-again\">Try refreshing the page.</p>\n <a href=\".\" class=\"action\" data-i18n=\"refresh-page\">Refresh Page</a>\n </div>\n </div>\n</div>\n</body>\n\n</html>\n\n<script>\n var t = {\n \"cs\": {\n \"title\": \"Něco se pokazilo\",\n \"content-title\": \"Při načítání této webové stránky došlo k chybě\",\n \"try-refreshing\": \"Zkuste stránku obnovit.\",\n \"try-again\": \"Pokud se stránka ani přesto nenačte, zkuste to znovu za pár minut.\",\n \"refresh-page\": \"Obnovit stránku\"\n },\n \"nb\": {\n \"title\": \"Noe gikk galt\",\n \"content-title\": \"Det oppsto et problem ved lasting av denne nettsiden\",\n \"try-refreshing\": \"Prøv å oppdatere siden.\",\n \"try-again\": \"Hvis nettstedet fortsatt ikke lastes inn, kan du prøve igjen om noen minutter.\",\n \"refresh-page\": \"Oppdater siden\"\n },\n \"th\": {\n \"title\": \"เกิดข้อผิดพลาดขึ้น\",\n \"content-title\": \"เกิดปัญหาในการโหลดเว็บไซต์นี้\",\n \"try-refreshing\": \"โปรดรีเฟรชหน้านี้อีกครั้ง\",\n \"try-again\": \"หากเว็บไซต์ยังไม่โหลด โปรดลองอีกครั้งในอีกสักครู่\",\n \"refresh-page\": \"รีเฟรชหน้า\"\n },\n \"pt-BR\": {\n \"title\": \"Houve um erro.\",\n \"content-title\": \"Houve um problema ao carregar este site\",\n \"try-refreshing\": \"Tente atualizar a página.\",\n \"try-again\": \"Se o site ainda não carregar, tente novamente dentro de alguns minutos.\",\n \"refresh-page\": \"Atualizar a página\"\n },\n \"es\": {\n \"title\": \"Algo salió mal.\",\n \"content-title\": \"Se ha producido un error al descargar el sitio\",\n \"try-refreshing\": \"Intenta actualizar la página.\",\n \"try-again\": \"Si el sitio no se descarga, por favor, inténtalo en unos minutos.\",\n \"refresh-page\": \"Actualizar la página\"\n },\n \"ko\": {\n \"title\": \"문제가 발생했습니다.\",\n \"content-title\": \"이 페이지를 로드하는 중 문제가 발생했습니다.\",\n \"try-refreshing\": \"페이지를 새로 고침해 보십시오.\",\n \"try-again\": \"그래도 사이트가 로드되지 않으면 몇 분 후에 다시 시도하십시오.\",\n \"refresh-page\": \"페이지 새로 고침\"\n },\n \"da\": {\n \"title\": \"Der opstod en fejl\",\n \"content-title\": \"Der opstod en fejl under indlæsning af dette website\",\n \"try-refreshing\": \"Prøv at opdatere siden.\",\n \"try-again\": \"Hvis websitet ikke indlæses, kan du prøve igen om nogle få minutter.\",\n \"refresh-page\": \"Opdatér siden\"\n },\n \"fi\": {\n \"title\": \"Jotain meni pieleen\",\n \"content-title\": \"Tämän verkkosivuston lataamisessa oli ongelma\",\n \"try-refreshing\": \"Yritä päivittää sivu.\",\n \"try-again\": \"Jos sivusto ei vieläkään lataudu, yritä uudelleen muutaman minuutin kuluttua.\",\n \"refresh-page\": \"Päivitä sivu\"\n },\n \"pt-PT\": {\n \"title\": \"Ocorreu um erro\",\n \"content-title\": \"Ocorreu um erro ao carregar este site\",\n \"try-refreshing\": \"Experimente atualizar esta página.\",\n \"try-again\": \"Se o site continua a não carregar, tente novamente dentro de alguns minutos.\",\n \"refresh-page\": \"Atualizar página\"\n },\n \"de\": {\n \"title\": \"Irgendetwas ist schiefgelaufen.\",\n \"content-title\": \"Beim Laden dieser Website ist ein Fehler aufgetreten.\",\n \"try-refreshing\": \"Versuche, die Seite zu aktualisieren.\",\n \"try-again\": \"Wenn die Seite immer noch nicht geladen wird, versuche es bitte in ein paar Minuten erneut.\",\n \"refresh-page\": \"Seite neu laden\"\n },\n \"it\": {\n \"title\": \"Si è verificato un errore\",\n \"content-title\": \"Si è verificato un problema nel caricamento di questo sito web\",\n \"try-refreshing\": \"Prova ad aggiornare la pagina.\",\n \"try-again\": \"Se il sito ancora non si carica, per favore riprova tra qualche minuto.\",\n \"refresh-page\": \"Aggiorna pagina\"\n },\n \"pl\": {\n \"title\": \"Coś poszło nie tak\",\n \"content-title\": \"Podczas ładowania tej strony internetowej wystąpił problem\",\n \"try-refreshing\": \"Spróbuj odświeżyć stronę.\",\n \"try-again\": \"Jeśli strona nadal się nie ładuje, spróbuj ponownie za kilka minut.\",\n \"refresh-page\": \"Odśwież stronę\"\n },\n \"sv\": {\n \"title\": \"Ett fel uppstod\",\n \"content-title\": \"Det gick inte att ladda den här webbplatsen\",\n \"try-refreshing\": \"Försök att uppdatera sidan.\",\n \"try-again\": \"Försök igen om några minuter om webbplatsen fortfarande inte har laddats.\",\n \"refresh-page\": \"Uppdatera sida\"\n },\n \"en\": {\n \"title\": \"Something went wrong\",\n \"content-title\": \"There was a problem loading this website\",\n \"try-refreshing\": \"Try refreshing the page.\",\n \"try-again\": \"If the site still doesn't load, please try again in a few minutes.\",\n \"refresh-page\": \"Refresh Page\"\n },\n \"hi\": {\n \"title\": \"कुछ गलत हुआ\",\n \"content-title\": \"इस वेबसाइट को लोड करने में समस्या हुई\",\n \"try-refreshing\": \"पृष्ठ रीफ़्रेश करके देखें.\",\n \"try-again\": \"यदि साइट अभी तक लोड नहीं हुई है, तो कृपया कुछ मिनटों में फिर से कोशिश करें.\",\n \"refresh-page\": \"पेज को रीफ़्रेश करें\"\n },\n \"ja\": {\n \"title\": \"問題が発生しているようです\",\n \"content-title\": \"このウェブサイトを読み込む際に問題が発生しました\",\n \"try-refreshing\": \"ページを更新してみてください。\",\n \"try-again\": \"サイトが読み込まれない場合は、数分後にもう一度お試しください。\",\n \"refresh-page\": \"ページを更新する\"\n },\n \"fr\": {\n \"title\": \"Une erreur s'est produite\",\n \"content-title\": \"Un problème est survenu lors du chargement de ce site\",\n \"try-refreshing\": \"Essayez d'actualiser la page.\",\n \"try-again\": \"Si le site ne charge toujours pas, veuillez réessayer dans quelques minutes.\",\n \"refresh-page\": \"Rafraîchir la page\"\n },\n \"zh-TW\": {\n \"title\": \"出了點問題\",\n \"content-title\": \"系統載入此網站時發生問題\",\n \"try-refreshing\": \"請嘗試重新整理此頁面。\",\n \"try-again\": \"如果網站仍未載入,請幾分鐘後再試一次。\",\n \"refresh-page\": \"重新整理頁面\"\n },\n \"ms\": {\n \"title\": \"Sesuatu tidak kena\",\n \"content-title\": \"Terdapat masalah memuatkan laman web ini\",\n \"try-refreshing\": \"Cuba segarkan semula halaman.\",\n \"try-again\": \"Jika laman web ini masih tidak memuatkan, sila cuba lagi dalam beberapa minit.\",\n \"refresh-page\": \"Segarkan semula Halaman\"\n },\n \"tr\": {\n \"title\": \"Bir sorun oluştu\",\n \"content-title\": \"Bu web sitesi yüklenirken sorun oluştu\",\n \"try-refreshing\": \"Sayfayı yenilemeyi deneyin.\",\n \"try-again\": \"Sayfa hâlâ yüklenmiyorsa lütfen birkaç dakika sonra tekrar deneyin.\",\n \"refresh-page\": \"Sayfayı Yenile\"\n },\n \"vi\": {\n \"title\": \"Đã xảy ra lỗi\",\n \"content-title\": \"Đã xảy ra sự cố khi tải trang web này\",\n \"try-refreshing\": \"Thử làm mới trang.\",\n \"try-again\": \"Nếu trang web vẫn không tải được, vui lòng thử lại sau ít phút.\",\n \"refresh-page\": \"Tải lại trang\"\n },\n \"zh-CN\": {\n \"title\": \"出现错误\",\n \"content-title\": \"加载此网站时出现问题\",\n \"try-refreshing\": \"请尝试刷新页面。\",\n \"try-again\": \"如果网站仍未加载,请在几分钟后重试。\",\n \"refresh-page\": \"刷新页面\"\n },\n \"nl\": {\n \"title\": \"Er ging iets mis\",\n \"content-title\": \"Er is een probleem opgetreden bij het laden van deze website\",\n \"try-refreshing\": \"Laad de pagina opnieuw.\",\n \"try-again\": \"Als de site nog steeds niet laadt, probeer het over een paar minuten opnieuw.\",\n \"refresh-page\": \"Pagina opnieuw laden\"\n }\n };\n var language = navigator.languages && navigator.languages[0] || // Chrome / Firefox\n navigator.language || // All browsers\n navigator.userLanguage || // IE <= 10\n \"en\";\n language = language.split(\"-\")[0]; // Strip country code\n translations = t[language] || t[\"en\"];\n // Replace content on screen\n for (var id in translations) {\n target = document.querySelector(\"[data-i18n=\" + id + \"]\");\n if (target != undefined) {\n target.innerHTML = translations[id];\n }\n }\n // Replace title tage\n document.title = translations[\"title\"];\n // Replace language tag\n if (t[language]) { document.getElementsByTagName('html')[0].setAttribute('lang', language); };\n</script>\n","status":503},"request":{"query":"query getProductVariant($id: ID!) {\n productVariant(id: $id) {\n id\n price\n displayName\n inventoryItem {\n id\n inventoryLevels(first: 1) {\n edges {\n node {\n location {\n id\n }\n }\n }\n }\n }\n }\n}\n","variables":{"id":"gid://shopify/ProductVariant/40097778303126"}}}

Reply 1 (1)
L_J_K
Shopify Staff
Shopify Staff
400 64 81

Hey @Modus 

Thanks for raising this! Did you have an x-request_id from the headers when you make this call by chance? That will help us find out what's happening from the logs. Many thanks.

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