Invalid Email Address - When Creating New Customer Account

Charles_Coleman
Tourist
20 0 2

I tried through admin and also through the site at creating an account for one of our existing customers and I keep getting "Invalid Email Address" now I know that its not an invalid email and that the domain is operational and so what is happening??

I really need to get this customers account up and running, does anyone have any ideas?

https://cdn.shopify.com/s/files/1/0990/1988/files/Invalid-Email.png?7405914790635916269

There is an old thread on this but no satisfactory answer to my issue.

Thanks

Replies 13 (13)
Kris_Aerts
New Member
7 0 0

Hi, same issue here with addresses I know are valid. Please help!

Thank you!

Jason_Ellis2
New Member
7 0 0

I just got the same thing. The email address is valid. The domain resolves. It's obviously a bug on Shopify's part.

Anders_Lorentze
New Member
1 0 0

I have the same problem with invalid email for new customers, with user accounts deactivated.

Jason_Ellis2
New Member
7 0 0

I'm starting to wonder if we've lost sales because of potential customers running into this issue when they try to enter their email address.

Charles_Coleman
Tourist
20 0 2

I am definately wondering that, because I only stumbled on this by chance today!! #BLOODYANNOYED

Just out of interest what themes are you guys using? I'm on Brooklyn.

Jason_Ellis2
New Member
7 0 0

Minimal here.

 

As a test I went through the checkout process all the way up till payment (but didn't do the payment) and it took the address there that it considered invalid when I tried to create a customer account from the admin page. I don't think it's stopped anyone from ordering but I can't be sure.

Charles_Coleman
Tourist
20 0 2

That is some piece of mind at least I'll run the same test on our store to see. It is obviously a common problem as the people above have exactly the same issue, for me it is imperative I get it fixed because our retailers on our trade site are required to create an account before they order. 😕 

Charles_Coleman
Tourist
20 0 2

Still no solution from shopify as to what is going on here?? Great.. 😞

Adrian25
New Member
3 0 0

There are some SMTP issues with the domain for that email address. Perhaps Shopify is doing SMTP checks and that's why it's failing.

Robtds
Shopify Partner
3 0 0

This happened to us yesterday, I was told it was from the server bieng down. It reading these messages it looks like it has been an issue for some time now. 😞

JWMI
New Member
2 0 1

It's end of 2019 and I have also had this problem many times, but can't seem to find an answer to get around it. Shopify doesn't appear to have responded to this thread.

CharmingTrendy
Tourist
6 0 2

Hi

 

Its now May 2020 and i'm having the same problem with an email address... I already email'd the customer so I know it a vaild address.


@JWMI wrote:

It's end of 2019 and I have also had this problem many times, but can't seem to find an answer to get around it. Shopify doesn't appear to have responded to this thread.


 

mailcot
New Member
1 0 0

Wait for a while, sometime the error generate from server side. Sometime server is busy and can't even define that email address is valid or not. Try after sometime.

Thank You

Mail Expert