Open FulfillmentOrder's supported_actions does not include "create_fulfillment" -- Why?

SylvanaD
New Member
5 0 0

In previous iterations -- after a fulfillment request has been made and accepted, the fulfillment_order moves into a status of "open->accepted"/"in_progress", and has always had the supported_action type of "create_fulfillment".  

Screenshot from 2022-11-24 17-38-45.png
However coming across an assigned fulfilment order where the supported_action = "create_fulfillment" is unavailable.   This is a non-physical product, and doesn't have inventory tracking.  This order sits around, waiting to be fulfilled but cannot:

 

Screenshot from 2022-11-24 17-38-28.png



Question 1)  What circumstances can cause an "in_progress" fulfillment_order to not be able to have supported action "create_fulfillment".   ?

 

Question 1A) Can this be a stock issue?  I must be misunderstanding something, because I have this fulfillment_service working correctly for other shopify site.

 

Question 1B) Can this be a country/geography code ?  Are international customers prevented from having orders fulfilled by a fulfillment_service in another geo code? 

Thanks,

Replies 3 (3)
SylvanaD
New Member
5 0 0

Ran a test to rule out 1B)

I must be missing an inventory related setting.

SylvanaD
New Member
5 0 0

Have examined inventory_levels.json?location_id=<mylocationid> and can verify inventory levels exist as well.   

Ruling out 1A).  

I am really missing something -- please help.

ShopifyDevSup
Shopify Staff
Shopify Staff
139 24 18

Hi @SylvanaD 👋


As you mentioned, since your fulfillment service is working as expected in all other stores, it's tricky to diagnose the issue without having access to this particular store/order. If you would kindly contact us here using your partner account that has permissions to this merchant store and orders, we would be happy to take a closer look. Please be sure to provide the team with the `shop_id`, `api_client_id`, and example `x-request-ids`(+timestamps) from the last 7 days.

Shopify Developer Support @ Shopify
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