Order in shopify admin opens normally, but api always returns not found.

[marcoaurelio]

Does anyone know what can it be?

[csam · Accepted solution]

Hi @marcoaurelio 

Does the app you're using to make the API request have the read_orders scope enabled? You can check this using the API access scopes endpoint, or by looking in the Shopify admin under Apps > Manage private apps at the bottom of the page. 

[marcoaurelio]

Hi @csam 

My app has read_order scope enabled.

This problem happens only with some order.

[csam]

Hi @marcoaurelio 

If this is still occurring for you, could you please fill out the API support form found under partner support in the "[Beta] Report an issue" section? We will need some additional information to investigate this, including an x-request-id from one of the empty responses as well as your application ID, and any other contextual information you can provide about the issue. Thanks!

[marcoaurelio]

Hi @csam 

With a new key the problem has resolved.