Payment error email notification Template

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Dear Sir/Madam,

I am having the trouble in the "Payment error" email template. I have customized it but the Liquid variables given to use for the template are not fetching the information and so I am not able to the output. For example if I have added 

Dear {{ shipping_address.first_name }},

The output I receive is :

Dear ,


So, for {{ shipping_address.first_name }} , Output is not shown. 

Can you help with this issue, How Can I resolve this?

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