Payments App can't retry on rejected transaction

dabedala
New Member
4 0 0

Hello team,

i'm just checking with the integration for "Payments App". Regarding transaction being rejected.

Issue

User can't retry to checkout using the same items in cart for the same payment app and prompted with the following message

 

"Your payment can’t be processed for technical reasons. Please try a different payment method."

 

every time i click on "Complete order", page just does a refresh and we don't receive the transaction from our side,

 

Questions

is this the normal behavior? If so, this can impact our customers experience, as there might be a reason why the transaction got declined the first time, for example due to insufficient funds, and then the user wants to checkout again with sufficient funds but they can't

 

Appreciate your support on this, 

 

Thanks!

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