Product updated_at field constantly updated without changes to product fields

Adamantike
New Member
1 0 2

Hello,

 

We have found that for some Products, the payload we receive in the "products/update" webhooks are similar, except for the `updated_at` field, which constantly gets updated and sends the current timestamp.

 

In an attempt to find any other updated fields that explain this change, we have used the REST API, but only `updated_at` changes between calls. This is using endpoint https://<shop_domain>.myshopify.com/admin/api/2022-04/products/<product_id>.json

 

Not sure if it's a coincidence, but considering the last 7 days of webhooks we have received, it was found that the products generating the most webhook traffic have `published_at = null`. Using the GraphQL with the following query shows that the only other field changing constantly is `onlineStorePreviewUrl` (same URL, but `preview_key` URL param being updated).

 

{
  product(id: "gid://shopify/Product/<product_id>") {
    collections(first: 5) {
      edges {
        node {
          handle
        }
      }
    }
    createdAt
    defaultCursor
    description
    descriptionHtml
    featuredImage {
      id
    }
    feedback {
      details {
        messages {
          message
        }
      }
    }
    giftCardTemplateSuffix
    handle
    hasOnlyDefaultVariant
    hasOutOfStockVariants
    id
    images(first: 5) {
      edges {
        node {
          id
        }
      }
    }
    isGiftCard
    legacyResourceId
    metafield(key: "app_key", namespace: "affiliates") {
      description
    }
    metafields(first: 5) {
      edges {
        node {
          description
        }
      }
    }
    onlineStorePreviewUrl
    onlineStoreUrl
    options {
      name
    }
    priceRange {
      maxVariantPrice {
        amount
      }
      minVariantPrice {
        amount
      }
    }
    productType
    publishedAt
    seo {
      title
    }
    storefrontId
    tags
    templateSuffix
    title
    totalInventory
    totalVariants
    tracksInventory
    updatedAt
    variants(first: 5) {
      edges {
        node {
          displayName
        }
      }
    }
    vendor
  }
}

 

We are trying to reduce the processing load in our systems, but without being able to use `updated_at`, we would need to deduplicate messages considering the entire payload, comparing against previously received webhooks.

 

If needed, we can provide more information about the specific shop_id/product_id we used for the current investigation.

 

Thanks in advance for the support,

Replies 2 (2)
b2storefront
Shopify Partner
4 0 1

We are facing exact same issue, on top of it sitemap.xml is also updated and last modified date on sitemap is also showing as fresh while nothing changed on the product…

Will be happy to talk about Headless Shopify!
JWeise
New Member
1 0 1

We have exactly the same issue, update_at gets updated without any field or metafield on the actual product being changed. I believe it is because an inventory change also counts as an "update" on a product.

It is a massive problem for us as we try to pull updated products into our integrations we have to do a lot of de-duplication with hash comparisons and when we get 1000's of "updated" products per day (when there is only a handful real updates), the load on our services can be quite heavy.