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refund the line_item in fulfillment process not the unfulfilled one
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08-02-2021
08:28 AM
Hi, Shopify devs,
I ordered 4 products and created the fulfillment of three of them, then I created a refund of the last one of line_items. But In the end, the unfulfilled line_item wasn't removed and one of the line_item in process was refunded. How can I refund the unfulfilled one not the one in fulfillment process?
Here is my request.
{
"refund":{
"currency":"EUR",
"note":"",
"notify":true,
"refund_line_items":[
{
"line_item_id":"10189000736955",
"quantity":1,
"restock_type":"no_restock"
}
],
"shipping":{
"amount":0,
"full_refund":false
},
"transactions":[
{
"amount":13.2,
"currency":"EUR",
"gateway":"bogus",
"kind":"refund",
"order_id":"3951865364667",
"parent_id":"4906332881083"
}
]
}
}
Replies 3 (3)
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08-02-2021
12:13 PM
Can you share the original orders line_item section of the json object?
The only way that the refund didn't work as expected, that I can think of, is if you gave the wrong line_item id in your refund object. To make sure you select the right line_item id from the order double check the fulfillment_status of the order line_items and make sure you refund the one thats not "fulfilled"
If you did all that then the problem "might" not be on your side 😉
Cheers
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08-02-2021
10:45 PM
There is the order object.
{
"order": {
"id": 3951865364667,
"admin_graphql_api_id": "gid://shopify/Order/3951865364667",
"app_id": 580111,
"browser_ip": "148.153.60.102",
"buyer_accepts_marketing": false,
"cancel_reason": null,
"cancelled_at": null,
"cart_token": "95151d1768ffd3eee18f03ded6d4f5b8",
"checkout_id": 21670251233467,
"checkout_token": "d94791f1a43568d20c28da7e5087c0bc",
"client_details": {
"accept_language": "zh-CN,zh;q=0.9",
"browser_height": 798,
"browser_ip": "148.153.60.102",
"browser_width": 1440,
"session_hash": null,
"user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.107 Safari/537.36"
},
"closed_at": null,
"confirmed": true,
"contact_email": "simingli@clubfactory.com",
"created_at": "2021-08-02T08:04:18-04:00",
"currency": "EUR",
"current_subtotal_price": "33.00",
"current_subtotal_price_set": {
"shop_money": {
"amount": "33.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "33.00",
"currency_code": "EUR"
}
},
"current_total_discounts": "0.00",
"current_total_discounts_set": {
"shop_money": {
"amount": "0.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "0.00",
"currency_code": "EUR"
}
},
"current_total_duties_set": null,
"current_total_price": "41.16",
"current_total_price_set": {
"shop_money": {
"amount": "41.16",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "41.16",
"currency_code": "EUR"
}
},
"current_total_tax": "6.86",
"current_total_tax_set": {
"shop_money": {
"amount": "6.86",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "6.86",
"currency_code": "EUR"
}
},
"customer_locale": "zh-TW",
"device_id": null,
"discount_codes": [],
"email": "simingli@clubfactory.com",
"financial_status": "partially_refunded",
"fulfillment_status": null,
"gateway": "bogus",
"landing_site": "/",
"landing_site_ref": null,
"location_id": null,
"name": "#1566",
"note": "",
"note_attributes": [],
"number": 566,
"order_number": 1566,
"order_status_url": "https://307test.myshopify.com/43203068056/orders/61a417d976348b38a4023f5b13c44838/authenticate?key=a82df7004716e4a5d674da1879a459e4",
"original_total_duties_set": null,
"payment_gateway_names": [
"bogus"
],
"phone": null,
"presentment_currency": "EUR",
"processed_at": "2021-08-02T08:04:17-04:00",
"processing_method": "direct",
"reference": null,
"referring_site": "",
"source_identifier": null,
"source_name": "web",
"source_url": null,
"subtotal_price": "44.00",
"subtotal_price_set": {
"shop_money": {
"amount": "44.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "44.00",
"currency_code": "EUR"
}
},
"tags": "",
"tax_lines": [
{
"price": "9.06",
"rate": 0.2,
"title": "GB VAT",
"price_set": {
"shop_money": {
"amount": "9.06",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "9.06",
"currency_code": "EUR"
}
}
}
],
"taxes_included": false,
"test": true,
"token": "61a417d976348b38a4023f5b13c44838",
"total_discounts": "0.00",
"total_discounts_set": {
"shop_money": {
"amount": "0.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "0.00",
"currency_code": "EUR"
}
},
"total_line_items_price": "44.00",
"total_line_items_price_set": {
"shop_money": {
"amount": "44.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "44.00",
"currency_code": "EUR"
}
},
"total_outstanding": "0.00",
"total_price": "54.36",
"total_price_set": {
"shop_money": {
"amount": "54.36",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "54.36",
"currency_code": "EUR"
}
},
"total_price_usd": "64.50",
"total_shipping_price_set": {
"shop_money": {
"amount": "1.30",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "1.30",
"currency_code": "EUR"
}
},
"total_tax": "9.06",
"total_tax_set": {
"shop_money": {
"amount": "9.06",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "9.06",
"currency_code": "EUR"
}
},
"total_tip_received": "0.00",
"total_weight": 0,
"updated_at": "2021-08-02T08:06:05-04:00",
"user_id": null,
"billing_address": {
"first_name": "kj",
"address1": "kjhkh",
"phone": null,
"city": "Menlo Park",
"zip": "NE63 8DW",
"province": "England",
"country": "United Kingdom",
"last_name": "jjh",
"address2": "111",
"company": null,
"latitude": 55.1775563,
"longitude": -1.5762752,
"name": "kj jjh",
"country_code": "GB",
"province_code": "ENG"
},
"customer": {
"id": 4681828761787,
"email": "simingli@clubfactory.com",
"accepts_marketing": false,
"created_at": "2021-02-19T01:18:12-05:00",
"updated_at": "2021-08-02T08:13:45-04:00",
"first_name": "kj",
"last_name": "jjh",
"orders_count": 2,
"state": "disabled",
"total_spent": "14.76",
"last_order_id": 3951328067771,
"note": null,
"verified_email": true,
"multipass_identifier": null,
"tax_exempt": false,
"phone": null,
"tags": "",
"last_order_name": "#1551",
"currency": "EUR",
"accepts_marketing_updated_at": "2021-02-19T01:18:12-05:00",
"marketing_opt_in_level": null,
"tax_exemptions": [],
"admin_graphql_api_id": "gid://shopify/Customer/4681828761787",
"default_address": {
"id": 6319527788731,
"customer_id": 4681828761787,
"first_name": "kj",
"last_name": "jjh",
"company": null,
"address1": "kjhkh",
"address2": "111",
"city": "Menlo Park",
"province": "England",
"country": "United Kingdom",
"zip": "NE63 8DW",
"phone": null,
"name": "kj jjh",
"province_code": "ENG",
"country_code": "GB",
"country_name": "United Kingdom",
"default": true
}
},
"discount_applications": [],
"fulfillments": [
{
"id": 3477561639099,
"admin_graphql_api_id": "gid://shopify/Fulfillment/3477561639099",
"created_at": "2021-08-02T08:05:50-04:00",
"location_id": 60196389051,
"name": "#1566.1",
"order_id": 3951865364667,
"receipt": {},
"service": "amoeba",
"shipment_status": null,
"status": "pending",
"tracking_company": null,
"tracking_number": null,
"tracking_numbers": [],
"tracking_url": null,
"tracking_urls": [],
"updated_at": "2021-08-02T08:05:50-04:00",
"line_items": [
{
"id": 10189000736955,
"admin_graphql_api_id": "gid://shopify/LineItem/10189000736955",
"fulfillable_quantity": 1,
"fulfillment_service": "amoeba",
"fulfillment_status": null,
"gift_card": false,
"grams": 0,
"name": "Plush Corn Spell Linen Sound Toy Pet Toy Cartoon Crocodile - Green",
"origin_location": {
"id": 2223540469912,
"country_code": "HK",
"province_code": "KL",
"name": "307test1",
"address1": "test",
"address2": "",
"city": "test",
"zip": "322222"
},
"price": "11.00",
"price_set": {
"shop_money": {
"amount": "11.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "11.00",
"currency_code": "EUR"
}
},
"product_exists": true,
"product_id": 6273866694843,
"properties": [],
"quantity": 3,
"requires_shipping": true,
"sku": "1000000391",
"taxable": true,
"title": "Plush Corn Spell Linen Sound Toy Pet Toy Cartoon Crocodile",
"total_discount": "0.00",
"total_discount_set": {
"shop_money": {
"amount": "0.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "0.00",
"currency_code": "EUR"
}
},
"variant_id": 38286122582203,
"variant_inventory_management": "shopify",
"variant_title": "Green",
"vendor": "amoeba",
"tax_lines": [
{
"price": "8.80",
"price_set": {
"shop_money": {
"amount": "8.80",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "8.80",
"currency_code": "EUR"
}
},
"rate": 0.2,
"title": "GB VAT"
}
],
"duties": [],
"discount_allocations": []
}
]
}
],
"line_items": [
{
"id": 10189000736955,
"admin_graphql_api_id": "gid://shopify/LineItem/10189000736955",
"fulfillable_quantity": 1,
"fulfillment_service": "amoeba",
"fulfillment_status": null,
"gift_card": false,
"grams": 0,
"name": "Plush Corn Spell Linen Sound Toy Pet Toy Cartoon Crocodile - Green",
"origin_location": {
"id": 2223540469912,
"country_code": "HK",
"province_code": "KL",
"name": "307test1",
"address1": "test",
"address2": "",
"city": "test",
"zip": "322222"
},
"price": "11.00",
"price_set": {
"shop_money": {
"amount": "11.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "11.00",
"currency_code": "EUR"
}
},
"product_exists": true,
"product_id": 6273866694843,
"properties": [],
"quantity": 4,
"requires_shipping": true,
"sku": "1000000391",
"taxable": true,
"title": "Plush Corn Spell Linen Sound Toy Pet Toy Cartoon Crocodile",
"total_discount": "0.00",
"total_discount_set": {
"shop_money": {
"amount": "0.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "0.00",
"currency_code": "EUR"
}
},
"variant_id": 38286122582203,
"variant_inventory_management": "shopify",
"variant_title": "Green",
"vendor": "amoeba",
"tax_lines": [
{
"price": "8.80",
"price_set": {
"shop_money": {
"amount": "8.80",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "8.80",
"currency_code": "EUR"
}
},
"rate": 0.2,
"title": "GB VAT"
}
],
"duties": [],
"discount_allocations": []
}
],
"payment_details": {
"credit_card_bin": "1",
"avs_result_code": null,
"cvv_result_code": null,
"credit_card_number": "•••• •••• •••• 1",
"credit_card_company": "Bogus"
},
"refunds": [
{
"id": 811835949243,
"admin_graphql_api_id": "gid://shopify/Refund/811835949243",
"created_at": "2021-08-02T08:06:05-04:00",
"note": "{\"reason\":\"Items unavailable\",\"type\":\"unfulfilled\"}",
"order_id": 3951865364667,
"processed_at": "2021-08-02T08:06:05-04:00",
"restock": false,
"total_duties_set": {
"shop_money": {
"amount": "0.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "0.00",
"currency_code": "EUR"
}
},
"user_id": null,
"order_adjustments": [],
"transactions": [
{
"id": 4906335666363,
"admin_graphql_api_id": "gid://shopify/OrderTransaction/4906335666363",
"amount": "13.20",
"authorization": null,
"created_at": "2021-08-02T08:06:04-04:00",
"currency": "EUR",
"device_id": null,
"error_code": null,
"gateway": "bogus",
"kind": "refund",
"location_id": null,
"message": "Bogus Gateway: Forced success",
"order_id": 3951865364667,
"parent_id": 4906332881083,
"processed_at": "2021-08-02T08:06:04-04:00",
"receipt": {
"paid_amount": "13.20"
},
"source_name": "4833631",
"status": "success",
"test": true,
"user_id": null
}
],
"refund_line_items": [
{
"id": 303633399995,
"line_item_id": 10189000736955,
"location_id": null,
"quantity": 1,
"restock_type": "no_restock",
"subtotal": 11.0,
"subtotal_set": {
"shop_money": {
"amount": "11.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "11.00",
"currency_code": "EUR"
}
},
"total_tax": 2.2,
"total_tax_set": {
"shop_money": {
"amount": "2.20",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "2.20",
"currency_code": "EUR"
}
},
"line_item": {
"id": 10189000736955,
"admin_graphql_api_id": "gid://shopify/LineItem/10189000736955",
"fulfillable_quantity": 1,
"fulfillment_service": "amoeba",
"fulfillment_status": null,
"gift_card": false,
"grams": 0,
"name": "Plush Corn Spell Linen Sound Toy Pet Toy Cartoon Crocodile - Green",
"origin_location": {
"id": 2223540469912,
"country_code": "HK",
"province_code": "KL",
"name": "307test1",
"address1": "test",
"address2": "",
"city": "test",
"zip": "322222"
},
"price": "11.00",
"price_set": {
"shop_money": {
"amount": "11.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "11.00",
"currency_code": "EUR"
}
},
"product_exists": true,
"product_id": 6273866694843,
"properties": [],
"quantity": 4,
"requires_shipping": true,
"sku": "1000000391",
"taxable": true,
"title": "Plush Corn Spell Linen Sound Toy Pet Toy Cartoon Crocodile",
"total_discount": "0.00",
"total_discount_set": {
"shop_money": {
"amount": "0.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "0.00",
"currency_code": "EUR"
}
},
"variant_id": 38286122582203,
"variant_inventory_management": "shopify",
"variant_title": "Green",
"vendor": "amoeba",
"tax_lines": [
{
"price": "8.80",
"price_set": {
"shop_money": {
"amount": "8.80",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "8.80",
"currency_code": "EUR"
}
},
"rate": 0.2,
"title": "GB VAT"
}
],
"duties": [],
"discount_allocations": []
}
}
],
"duties": []
}
],
"shipping_address": {
"first_name": "kj",
"address1": "kjhkh",
"phone": null,
"city": "Menlo Park",
"zip": "NE63 8DW",
"province": "England",
"country": "United Kingdom",
"last_name": "jjh",
"address2": "111",
"company": null,
"latitude": 55.1775563,
"longitude": -1.5762752,
"name": "kj jjh",
"country_code": "GB",
"province_code": "ENG"
},
"shipping_lines": [
{
"id": 3320979620027,
"carrier_identifier": null,
"code": "Standard",
"delivery_category": null,
"discounted_price": "1.30",
"discounted_price_set": {
"shop_money": {
"amount": "1.30",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "1.30",
"currency_code": "EUR"
}
},
"phone": null,
"price": "1.30",
"price_set": {
"shop_money": {
"amount": "1.30",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "1.30",
"currency_code": "EUR"
}
},
"requested_fulfillment_service_id": null,
"source": "shopify",
"title": "Standard",
"tax_lines": [
{
"price": "0.26",
"price_set": {
"shop_money": {
"amount": "0.26",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "0.26",
"currency_code": "EUR"
}
},
"rate": 0.2,
"title": "GB VAT"
}
],
"discount_allocations": []
}
]
}
}
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08-02-2021
11:09 PM
order_id is 3951865364667.
There was only one origin line_item. The origin quantity is 4. The pending_fulfilled quantity is 3 and the unfulfilled quantity is 1. But when I created a refund which the quantity of line_item is 1, the unfulfilled quantity is still 1.
"line_items": [
{
"id": 10189000736955,
"admin_graphql_api_id": "gid://shopify/LineItem/10189000736955",
"fulfillable_quantity": 1,
"fulfillment_service": "amoeba",
"fulfillment_status": null,
"gift_card": false,
"grams": 0,
"name": "Plush Corn Spell Linen Sound Toy Pet Toy Cartoon Crocodile - Green",
"origin_location": {
"id": 2223540469912,
"country_code": "HK",
"province_code": "KL",
"name": "307test1",
"address1": "test",
"address2": "",
"city": "test",
"zip": "322222"
},
"price": "11.00",
"price_set": {
"shop_money": {
"amount": "11.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "11.00",
"currency_code": "EUR"
}
},
"product_exists": true,
"product_id": 6273866694843,
"properties": [],
"quantity": 4,
"requires_shipping": true,
"sku": "1000000391",
"taxable": true,
"title": "Plush Corn Spell Linen Sound Toy Pet Toy Cartoon Crocodile",
"total_discount": "0.00",
"total_discount_set": {
"shop_money": {
"amount": "0.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "0.00",
"currency_code": "EUR"
}
},
"variant_id": 38286122582203,
"variant_inventory_management": "shopify",
"variant_title": "Green",
"vendor": "amoeba",
"tax_lines": [
{
"price": "8.80",
"price_set": {
"shop_money": {
"amount": "8.80",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "8.80",
"currency_code": "EUR"
}
},
"rate": 0.2,
"title": "GB VAT"
}
],
"duties": [],
"discount_allocations": []
}
]
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