Request: Add Comments to Order via API

tgadf
Shopify Partner
4 0 25

It would be really useful to be able to add Order comments (that show up in the Timeline) via the API. 

 

2019-09-12 at 1.11 PM.png

 

Replies 30 (30)
Josh
Shopify Staff
Shopify Staff
1134 82 212

Hi @tgadf , 

 

This is definitely feedback that I can pass along. Do you have an example use-case in mind if you were able to do this? 

 

It's often helpful to have potential use-cases included when requesting new features, so if you have anything in mind feel free to reply to this post to let me know.

Josh | Shopify 
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tgadf
Shopify Partner
4 0 25

@Josh, thanks for your reply. Yes, I have a couple different scenarios in mind:

 

The simplest one is support tracking. I'd like to add a comment whenever we receive a support request from a customer that references an order.

 

Similarly, we're using some 3rd-party tools to track parts of our order fulfillment workflow (vendor shipments, fulfillment center receiving inventory, etc), and I'd like to be able to post updates in comments to the Shopify order page.

Josh
Shopify Staff
Shopify Staff
1134 82 212

Hey again @tgadf , 

 

Makes sense to me - thanks for getting back in touch! Consider your feature request created. 

 

In terms of your fulfillment-related concerns though, I think our coming fulfillment orders feature will help a lot with that. 

Josh | Shopify 
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Djurmamman
Explorer
61 4 9

An order is the essence of the webshop flow. So many things is connected to the order. Support ticket, invoice, ordered items instructions, instructions for warehouse staff, and much, much more.

 

It would help my business indescribable lot if we are able to post to order timeline thru the API. This is requested since 2016 in the forums 😞 

joose
Shopify Partner
17 0 4

This is a feature I would like to see as a shipping label app creator. So many use cases for this feature.

parasmk
Tourist
3 0 4

This is an invaluable feature as rightly pointed by some users already.

 

Do we have a timeline for this feature implementation?

maddos
New Member
2 0 4

Hello,

 

is (or when) this feature still planed to be release?

Scott_Imbrie
Tourist
5 0 2

This would be a big one for us.

The primary reason is that if the API also allowed tagging of users within the API added comment we would then be able to omit some additional amount of logic with regard to internal notifications.

I assume this could have far reaching effects for many apps beyond our internal work but more over strengthening / augmenting the breadcrumb trail within the order history makes it potentially possible to interface secondarily between apps using only the comments section of the order as a common datastore.

 

 

Greg_Kujawa
Shopify Partner
1020 83 262

Yep, this is a common theme. Seems a lot of developers could utilize this endpoint being read/write and not read-only --> https://community.shopify.com/c/Shopify-APIs-SDKs/Expose-the-timeline-through-an-API/td-p/205764/pag...

stouchette
Shopify Partner
6 0 2

Another use case is that our Order Management System and our POS both need to add and remove tags from orders to help our shipping and CS staff in their workflows. Based on tags we have parts of the business segment and handle orders. We can add and remove tags via API, but if we cannot add comments via API, then we have no idea who (person or API) nor when a tag was added. So it makes it a nightmare for end users to know the order timeline of events. So now when we do the API updates to tags, we log them in our database, but then users have to ask Dev for details when researching issues or asking for timeline of tags.

Is this still not possible?

Greg_Kujawa
Shopify Partner
1020 83 262

I don't believe it's available yet. Although you certainly have a good use case. While you could employ metafields to handle "logging" the product tag changes, these wouldn't be easily visible to the endusers in the web UI. 

ryantkelly
Excursionist
12 0 10

Just wanted to chime in that, in the year 2021, this would still be a great feature to add to the REST API.

As it stands, I am sending email confirmations to my customer service team as opposed to logging these changes in the order comments/timeline.

samddc
Tourist
4 0 2

When will this feature be added? It looks like many members of the community have been waiting for well over a year. 

 

yudho
New Member
2 0 0

+1 on this. The use case is that, I have a backend system which reacts to webhook or schedule and send a custom email notification. I want the system to be able to update the order timeline that the custom email has been sent at what time.

JoesIdeas
Shopify Expert
1669 143 428

I also regularly get requests from store owners that want the timeline comments to trigger a webhook (integrating it with the order update webhook would make the most sense I think).

I know plenty of store owners that use the timeline as an essential part of their workflow, if we could have better access as developers we could help more store staff save time and provide a better experience.

• Creator of Order Automator (automation app to save you and your team time on admin tasks)
• Shopify developer for +10 years
• Contributor on the Speed Boostr blog
• Guy who likes to help people
thanjaipvr
Tourist
3 0 1

Hi All,

 

Any update on this. I need the API to update the comments for an Order.

 

 

Thanks

 

SkyImageLab
Tourist
7 0 4

This would be a very valuable feature for me as well

Tonegolf71
Tourist
8 0 5

+1 We need this for similar reasons to what has already been mentioned.

SkyImageLab
Tourist
7 0 4

This would be a very useful feature for my business as well