Development discussions around Shopify APIs
We have an issue for all customers where the Shopify basket is not being cleared after payment completion using Worldpay (Offsite) payments. I am aware of at least one more Shopify site that has the same issue I shall describe fully below.
Worldpay (Offsite) payment gateway has been configured as per the available Shopify documentation as below.
The customer is sent to the Worldpay payment page, the payment completes, the order is marked as paid on Shopify and the customer is notified of both payment by Worldpay and order confirmation by Shopify.
However the issues are
We have queried this with WorldPay support who state this is a Shopify integration. To resolve the issue we tried to
We need to know why this is happening and how this can be resolved.
The Shopify instructions are as below for info.
About WorldPay (Offsite)
In order to use WorldPay you must manually log into your WorldPay Merchant Interface and set up the following:
Hi @RBDCNeil ,
Thanks for your post.
I would have payment partner contact us to report this through their Partner Dashboard under 'Support' where we can gather some technical details in order to troubleshoot this.
Hope that helps.
Developer Support @ Shopify
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Thanks for taking the time to respond. I do in fact work for the Shopify partner supporting this customer store. Shopify support from the partner portal was the first option I tried and have provided full details including the store affected to three separate support agents, but they have unfortunately not been unable to resolve or escalate the issue. The last agent I worked with was most helpful but directed me to post the issue here.
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