Shopify Webhooks not Calling

sameer_dev
Shopify Partner
2 0 0

I create a test app when i have installed this app webhooks register sucessfully but not tigger event when i was update order, delete order, paid order.

Please help

Replies 3 (3)

ui-gab
Shopify Partner
211 13 55

Hi,

 

Are you able to post here the result of a getting your webhookSubscriptions that you have created via the either the REST or GraphQL API so I can help to debug.

 

Cheers,

Gab

ui-gab
https://www.uiavenue.ca
We specialize in data analytics. If I've helped you today, please give our give our app a try (15-day free trial) https://apps.shopify.com/ui-ave-analytics and maybe write a good review.
Send me a message if you want a free data analysis consultation.
sameer_dev
Shopify Partner
2 0 0
{
    "webhooks": [
        {
            "id": 636430450768,
            "topic": "app/uninstalled",
            "created_at": "2019-06-18T11:23:11-04:00",
            "updated_at": "2019-06-18T11:23:11-04:00",
            "format": "json",
            "fields": [],
            "metafield_namespaces": [],
            "api_version": "2019-04"
        },
        {
            "id": 636430483536,
            "topic": "orders/create",
            "created_at": "2019-06-18T11:23:12-04:00",
            "updated_at": "2019-06-18T11:23:12-04:00",
            "format": "json",
            "fields": [],
            "metafield_namespaces": [],
            "api_version": "2019-04"
        },
        {
            "id": 636430516304,
            "topic": "orders/delete",
            "created_at": "2019-06-18T11:23:13-04:00",
            "updated_at": "2019-06-18T11:23:13-04:00",
            "format": "json",
            "fields": [],
            "metafield_namespaces": [],
            "api_version": "2019-04"
        },
        {
            "id": 636430549072,
            "topic": "orders/updated",
            "created_at": "2019-06-18T11:23:14-04:00",
            "updated_at": "2019-06-18T11:23:14-04:00",
            "format": "json",
            "fields": [],
            "metafield_namespaces": [],
            "api_version": "2019-04"
        },
        {
            "id": 636430581840,
            "topic": "orders/paid",
            "created_at": "2019-06-18T11:23:15-04:00",
            "updated_at": "2019-06-18T11:23:15-04:00",
            "format": "json",
            "fields": [],
            "metafield_namespaces": [],
            "api_version": "2019-04"
        },
        {
            "id": 636430614608,
            "topic": "orders/cancelled",
            "created_at": "2019-06-18T11:23:16-04:00",
            "updated_at": "2019-06-18T11:23:16-04:00",
            "format": "json",
            "fields": [],
            "metafield_namespaces": [],
            "api_version": "2019-04"
        },
        {
            "id": 636430647376,
            "topic": "orders/fulfilled",
            "created_at": "2019-06-18T11:23:17-04:00",
            "updated_at": "2019-06-18T11:23:17-04:00",
            "format": "json",
            "fields": [],
            "metafield_namespaces": [],
            "api_version": "2019-04"
        },
        {
            "id": 636430680144,
            "topic": "customers/create",
            "created_at": "2019-06-18T11:23:19-04:00",
            "updated_at": "2019-06-18T11:23:19-04:00",
            "format": "json",
            "fields": [],
            "metafield_namespaces": [],
            "api_version": "2019-04"
        },
        {
            "id": 636430745680,
            "topic": "refunds/create",
            "created_at": "2019-06-18T11:23:20-04:00",
            "updated_at": "2019-06-18T11:23:20-04:00",
            "format": "json",
            "fields": [],
            "metafield_namespaces": [],
            "api_version": "2019-04"
        },
        {
            "id": 636430778448,
            "topic": "orders/partially_fulfilled",
            "created_at": "2019-06-18T11:23:21-04:00",
            "updated_at": "2019-06-18T11:23:21-04:00",
            "format": "json",
            "fields": [],
            "metafield_namespaces": [],
            "api_version": "2019-04"
        }
    ]
}
ui-gab
Shopify Partner
211 13 55

Thanks, any luck today?

 

It looks like your ssl certificate is valid from:

Valid fromWed, 19 Jun 2019 00:00:00 UTC
Valid untilFri, 19 Jun 2020 23:59:59 UTC (expires in 1 year)

Maybe that caused an issue if it works today?

 

If not, are you able to access the php server logs to see if there were and HTTP requests made to those URLs coming from a shopify server?

ui-gab
https://www.uiavenue.ca
We specialize in data analytics. If I've helped you today, please give our give our app a try (15-day free trial) https://apps.shopify.com/ui-ave-analytics and maybe write a good review.
Send me a message if you want a free data analysis consultation.