Stock levels are not updating

kjacobi
New Member
6 0 0

We have created a fulfillment service and api for shopify to auto update stock levels with.  Our endpoints and schemas match your documentation, but we still not getting any pings from shopify.   

 

This is the api and exposed endpoints, any idea why we are not getting pinged from shopify?  

https://dev-ccgshopify-api.safeprocessing.com/swagger/index.html

 

Thanks,

Ken

Reply 1 (1)
_JB
Shopify Staff
Shopify Staff
836 99 216

Hey @kjacobi,

 

What URL are you using for the fulfillment service? In the past, I've had to add an additional / to the URL if my fulfillment_service is a root domain with no additional path.

 

For example, if your fulfillment service uses https://www.xyz.com, the fetch_stock may be trying to hit https://www.xyz.com//fetch_stock.json. If you provide your fulfillment service id I can check our logs to confirm.

JB | Solutions Engineer @ Shopify 
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