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Themekit Error (request failed after 5 retries with error: <nil>)

livelyops
New Member
5 0 0

Hello, 

 

I recently installed themekit (1.3.0) and attempted to create a new theme with the following command, however, it refuses to create a new theme with the following error.

theme new --password=shppa_mypass --store=storedemo.myshopify.com --name=storetheme

 

Error: 

request failed after 5 retries with error: <nil>

 

I would really appreciate the help. Thank you.

Replies 12 (12)
onderakbulut
New Member
6 0 0

Hi!

Were you able to fix this error?

 
livelyops
New Member
5 0 0

Hello, 

I haven't yet. Are you facing the same issue?

onderakbulut
New Member
6 0 0

Yes, I tried several method but not solved.

I think firewall or something blocking, because ı change information for example I tried random password same error formed!

 

 

 

 
livelyops
New Member
5 0 0

It seems my firewall was off by default. Even then, no luck. 

onderakbulut
New Member
6 0 0

this is not your firewall. blocked from by shopify, can you change your ip address?

livelyops
New Member
5 0 0

tried changing the IP address as well but the issue persists. 

onderakbulut
New Member
6 0 0

Yes I Know. can anyone help we please?

PaulNewton
Shopify Partner
4219 304 902

Make sure the key is valid and that whatever you setup has it's permissions properly set to allow theme access

Also try running themekit with verbose mode and double checking it is the latest version using the command line.

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onderakbulut
New Member
6 0 0

Hi Paul,

thank you for advices, I tried that but problem not solved

Screenshot_1.pngScreenshot_2.pngScreenshot_3.png

 
livelyops
New Member
5 0 0

Hello @onderakbulut & @PaulNewton,

The only way I could fix the issue was by creating a new store and using it's credentials. Or you can try deleting and recreating the private app first, if it still doesn't work, new store seems like the only way for now.

PaulNewton
Shopify Partner
4219 304 902

If you get the chance try the Themekit Access App on the problem store to see if it has trouble too.

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Answers powered by coffee Buy Paul a Coffee for more answers or donate to eff.org
Problem Solved? ✔Accept and Like solutions to help future merchants
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onderakbulut
New Member
6 0 0

Hi All,

My problem is solved. Thank you so much.
if you getting same error firstly you should install default theme

Screenshot_1.pngScreenshot_2.png