Unable to retrieve fulfillment order ID XXXXX from Shopify. Please contact technical support.

Solved
Marc_Lawson
Shopify Partner
10 0 2

I am receiving the above message from the API:

POST /admin/api/2021-01/orders/XXXX.json

x-request-id: 8b9e764b-8f03-49fd-a3f1-0a6f4d43fcca

Can someone help, please?  Shopify Support Chat referred me here.

Happy to provide more details privately.

Accepted Solution (1)

Accepted Solutions
L_J_K
Shopify Staff
Shopify Staff
400 64 81

This is an accepted solution.

Hey @Marc_Lawson 

Thanks for raising this! I'll send you a DM.

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Replies 2 (2)
L_J_K
Shopify Staff
Shopify Staff
400 64 81

This is an accepted solution.

Hey @Marc_Lawson 

Thanks for raising this! I'll send you a DM.

| Shopify |
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution!
Marc_Lawson
Shopify Partner
10 0 2
Thank you very much for the help. Tech support was also able to give me a
hand with this and the situation is now resolved.

Thanks again!