UPS On Call API Change?

townssc
New Member
2 0 0

Hi, all, I have next to know knowledge of APIs so my apologies if this is a bit of a silly question. 

Our store has been using UPS On-Call Pickup for ages, and always scheduled it for the afternoon (3-4pm block). For about the last month or so, any time we try to do the on-call pick up option, it only gives us a time frame of 9am-12pm, which really doesn't work for the store. I was informed by Shopify Support that UPS had updated their API, so that we only get one time block as opposed to several options, and that having multiple options was never intended. We don't use an integrated UPS account, but rather, Shopify Shipping. From what I (vaguely!) understand about APIs is that you still have to use the API/integration with Shopify Shipping in order to access UPS On-Call. 

So, at the end of the day, am I correct in understanding that the UPS API update affects EVERYONE, even those who use Shopify Shipping and not an integrated account?

Again, sorry if this is like... the most pathetic question ever. We are so stumped.

Replies 3 (3)
L_J_K
Shopify Staff
Shopify Staff
400 64 81

Hey @townssc 

Not at all - makes total sense - welcome to the Shopify Community! Checking backstage here, it seems that UPS recently updated their Pickup API for some fixes. 

To answer your question - yes,  if UPS push a change to their Pickup API, then consumers of UPS's API (Shopify included) would all be affected by that change.

I note that we have been suggesting to merchants to schedule a pickup at the beginning of the day (at the time of their first label purchase) so they're not hitting the cut off time.

I can also advise that we're currently working with the UPS technical team to get this straightened out with them - hope that helps!

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townssc
New Member
2 0 0

Hi @L_J_K 

 

Thanks so much for the reply! Unfortunately, scheduling the pickup before the 9am-12pm pickup time doesn't work for our business - we don't come in before 9am and won't know which customers will need to have orders shipped until we pack and weigh the order. Any idea when we will be able to schedule same day pick-up for the afternoon again? This update has been very inconvenient. 

L_J_K
Shopify Staff
Shopify Staff
400 64 81

Hey @townssc 

Thanks for checking in and sorry to hear about the inconvenience. I had a check in with the Shipping team about same day delivery in the US with UPS Oncall pickup and UPS have not made any further updates to their API with respect to pickup scheduling since my last message.

Essentially, the same-day pickup options and wider time slots were actually services which should not have been available but were made available -  hence UPS's API update. We are working on some possible improvements, but we do not have any timeline on when this will be accomplished at the moment. At this point, we are letting merchants know that there is an ongoing conversation with UPS about this.

As a work around, it's possible to register for a business account with UPS (if you do not have one already) and schedule pick ups directly with the carrier. N.B - you cannot use Shopify's UPS accounts as this will cause billing issues and UPS will suspend label purchasing on the account, so the merchant's own UPS account must be used to pay for the pick ups directly.

I know that won't be the answer you were looking for but I've raised your concerns to our Product team.  I hope that helps explain the current state of play at least!

 

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