Usage charges created for Shopify app but not available in Payouts section

user072319
Excursionist
80 0 6

We have a Shopify app with plan which creates Usage charge on some criteria. The Usage Charges are available in app logs but not added in Payouts.

Usage Charge Logs

Screenshot_usage_charges_JULY.png

What is happening is only one usage charge(firstly created charge) is available in payouts with the date July 18, 2021.

Payout

Pending - Shopify Partners-PAYOUT.png

The usage charges created after July 18 are not available in Payouts. Also when I click on the Details of the Usage charge description, I am seeing the date on which the first usage charge was created.

Example: When I'm clicking on the below Usage Charge

Analytics for flareAI.png

its showing the details of the initially created Usage Charge. 

Shopify Partners_usage_charge_details.png

Why its not showing the clicked Usage Charge details?

0 Likes
L_J_K
Shopify Staff
Shopify Staff
227 29 33

Hey @user072319,

Had you contacted Shopify Partner Support directly  via your Shopify Partner Dashboard(details here)

They'll be able to get you the support you'd need. Thanks!

| API Support @ Shopify |
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