We have a Shopify app with plan which creates Usage charge on some criteria. The Usage Charges are available in app logs but not added in Payouts.
Usage Charge Logs
What is happening is only one usage charge(firstly created charge) is available in payouts with the date July 18, 2021.
The usage charges created after July 18 are not available in Payouts. Also when I click on the Details of the Usage charge description, I am seeing the date on which the first usage charge was created.
Example: When I'm clicking on the below Usage Charge
its showing the details of the initially created Usage Charge.
Why its not showing the clicked Usage Charge details?
Had you contacted Shopify Partner Support directly via your Shopify Partner Dashboard(details here)
They'll be able to get you the support you'd need. Thanks!