Usage charges created for Shopify app but not available in Payouts section

94 0 8

We have a Shopify app with plan which creates Usage charge on some criteria. The Usage Charges are available in app logs but not added in Payouts.

Usage Charge Logs


What is happening is only one usage charge(firstly created charge) is available in payouts with the date July 18, 2021.


Pending - Shopify Partners-PAYOUT.png

The usage charges created after July 18 are not available in Payouts. Also when I click on the Details of the Usage charge description, I am seeing the date on which the first usage charge was created.

Example: When I'm clicking on the below Usage Charge

Analytics for flareAI.png

its showing the details of the initially created Usage Charge. 

Shopify Partners_usage_charge_details.png

Why its not showing the clicked Usage Charge details?

Reply 1 (1)
Shopify Staff
Shopify Staff
400 64 81

Hey @user072319,

Had you contacted Shopify Partner Support directly  via your Shopify Partner Dashboard(details here)

They'll be able to get you the support you'd need. Thanks!

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