What is a "Locked" order?

Solved
HunkyBill
Shopify Expert
4763 54 548

I just received a new status I have not seen before. Anyone have any info on what this error code really means?

 

 

  • Order ID: 1043268239435
  • Trying to get order 1043268239435 and things are not quite right...Failed.
  • Response code = 423. Response message = Locked.

 

Custom Shopify Apps built just for you! hunkybill@gmail.com http://www.resistorsoftware.com
Accepted Solution (1)

Accepted Solutions
Ryan
Shopify Staff
Shopify Staff
497 42 117

This is an accepted solution.

Hi @HunkyBill,

 

I don't think that is a locked order, I believe it is a locked shop.  As far as I know there are no locked orders.

 

I took a brief look and your app is trying to access that order.id on 2 different shops (only exists on one obviously) and on the second one (where the order doesn't exist) you are getting the 423 locked error (which is valid as the shop is locked).  DM me if you need more info.

 

Cheers,

Ryan | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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View solution in original post

Replies 8 (8)
Ryan
Shopify Staff
Shopify Staff
497 42 117

This is an accepted solution.

Hi @HunkyBill,

 

I don't think that is a locked order, I believe it is a locked shop.  As far as I know there are no locked orders.

 

I took a brief look and your app is trying to access that order.id on 2 different shops (only exists on one obviously) and on the second one (where the order doesn't exist) you are getting the 423 locked error (which is valid as the shop is locked).  DM me if you need more info.

 

Cheers,

Ryan | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

HunkyBill
Shopify Expert
4763 54 548

Right on.. OK... makes more sense now... thanks!

 

I checked into that and indeed upon closer inspection it is a locked shop! Wowza...

Custom Shopify Apps built just for you! hunkybill@gmail.com http://www.resistorsoftware.com
Guadalupe
New Member
2 0 0

Hi , my name is Guadalupe and I am the owner of Lareinacosmetics and my shop is currently locked and I’m not sure on why it is and what I can do to get it unlocked and I am really disappointed since I’ve heard that people have placed orders and I can’t get to them and I would really appreciate some help.

Nijat
New Member
1 0 0

Hi.My store is temporarily closed and it says error 423 because of trademark.I have sent form about trademark and submitted it.What should i do now?

SimpleTymes
New Member
3 0 0

We’re you ever able to get this resolved?

Twovintage
New Member
1 0 0

I need help ive been locked out error code 423, im still getting orders from ebay i cant access shopify

Chifoklass
New Member
1 0 0

What i have to do to get back my store ???

what did that means looked shop ???

HunkyBill
Shopify Expert
4763 54 548

It means Shopify locked you out of their platform for breaking their rules? Did they send you a letter? Who knows... maybe you can get it unlocked by fixing the problem.

 

Custom Shopify Apps built just for you! hunkybill@gmail.com http://www.resistorsoftware.com