App reviews, troubleshooting, and recommendations
I have this notice showing to me after i tried to publish my facebook audience building ad. They said to republish after a few minutes but everytime i did that the same error notice would show. Its really frustrating that I cant publish any adverts. Anyone with knowledge to solve this, pls feel free to reply to this thread.
I'm seeing the same error. Did it finally resolve itself? I've tried republishing a few times now.
I am having the same issue and my IG ads have stopped spending my budget.
I was able to get around this by using Kit to schedule it. It failed with Kit as well, but they handle the error differently. A link was shared for me to accept some user agreements on the Facebook side. Then it worked. After that I no longer had a problem scheduling it.
Go to your Facebook business manager account. Under business settings, go to business info. Provide your email address and click on " Send verification Email"
Go to your inbox and verify it. If not found in primary inbox, try checking under social tab or spam. Once verified, edit your facebook campaign on shopify and re-submit it.
That's It." -Credit to Tee-Zoo
Thank you so much for this!
Did not work for me, my email was already verified. Still looking for a solution.
I had the same issue. This is what I discovered. I was trying to connect my PayPal to fund any advertising that I wanted to do. Simple, right???
WRONG...so eventually I used my 'new 'debit (credit card)...went straight through. The old card had reached it's expiry date, but it is on the same account.
So...what was the problem. Well, facebook disabled my ad account in November 2018 with no notice or explanation. One day it was working, the next day NOT!!!
I sent review request every week...I was told, nothing could be done...but, what had I done???
Then on 15 May 2020, I get an email from facebook, after my weekly rant...here is how is it played out:
Why are you requesting a review?I’m not sure which policy was violated.
Friday, May 15, 2020 at 7:41 AM
It turns out that the PayPal account was connected to the disabled account, so it would not let me connect...my shopify store with facebook
Check out if you have been in this position in the past. Facebook, will NOT allow a previous card/paypal account connected to a now disabled account to reconnect.
So using the new debit card got around it. But to finish the story of the disabled ad account...it's now been closed/disabled (again), or what ever you want to call it.
This is another appeal I currently have going. It never ends!!!
ps. the new ad account set up for my facebook page got accepted, even though, it's me still using it. Go figure...???
didn't work for me either. been on chat for three days in a row with shopify, no-one knows how to fix it. extremely frustrating.
You must pick the product up to 5, then your ads will work!
Did anyone manage to find a solution for this?
I’m getting the same issue. I have checked my payment method and email address, number of items, everything seems valid. You would think they would want money….
Where you able to fix? I’m having same issue
We have not resolved the issue. We’ve tried everything and have been on chat with Shopify multiple times trying to resolve to no avail. We moved our ads to other platforms because I got sick of the run around.
I am having these same issues and I am super new to all of this. Can I ask what Kit is?
I just solved this problem for myself. After doing the initial things mentioned like making sure my email and payment settings were correct, I then went to Business Settings - Brand Safety - Domains and verified my domain. Then I had to go to Events Manager and manually added pixel events to track. I think these are all changes due to the new iOS. Took me forever but it seems to have solved the problem.
Hi, after doing these settings did you wait for 72 hrs or it immediately started working. Should I create new campaign Or republish same which is showing error.
It seemed to take effect after a few minutes. I republished the same ad that had gotten the error message and it was listed as Pending for a couple of hours and was then approved.
I found this video helpful for help with domain verification and pixel help.
Thanks for your help, I did everything same as in video but still it's not working in my case. I don't know what is missing.
Same with me. I can’t tag products anymore on my instagram either. So frustrating.
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