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A Renamed Email Campaign Goes Back to Original Name

ajmurray1234
Tourist
8 0 1

Hello,

 

Every time I rename an email campaign, it reverts back to what the subject line is. I have tried renaming several times without success.

Has or is this happening with anyone else?

Replies 2 (2)
Mac
Shopify Staff
Shopify Staff
951 95 144

Hi, @ajmurray1234!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

 

I understand that you are running into a few issues when renaming your email campaigns. I do not see any reports of this so I will need your help to rule this out - can you please provide me with a screenshot of what you are seeing? Please be mindful of your screenshot to ensure any sensitive store information is blurred or not visible.


If you head over to Marketing on your Shopify Admin, you will be able to see the recent marketing activities section. This section will show the marketing campaign title underneath the marketing activity. So, this could be where you are seeing the discrepancy. If you click on Marketing > Campaigns, then you should be able to see the updated marketing campaigns names in this section. 

 

If you have any other questions, feel free to follow up and let me know! Additionally, I'm always looking to help out merchants with ideas or feedback related to their stores. How are your current campaigns going? 

Mac | Social Care @ Shopify 
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ajmurray1234
Tourist
8 0 1

Hello Mac,

Thank you for your response. I created a campaign today and renamed it 12.01.22 Did Not Open 11.29.22 Featured Product and scheduled it to deploy at 9:00 AM. Unfortunately, I did not take a screenshot of the Campaign's title prior to it deploying. However as expected it reverted back to what the subject line is (screenshot attached). I'm trying to understand why this happens. I seems that a re-named campaign only stays intact after the campaign finishes deploying in full.