Abandoned Cart not capturing customer details

BxDxx
Tourist
11 0 1

Abandoned Cart not capturing customer details even when I see they have items in their cart. Any suggestion to resolve this would be appreciated. 

Replies 2 (2)

MOISCHKOWITZ
Shopify Partner
252 20 35

Most cases they will not have registered so there is not much to capture - right?

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BxDxx
Tourist
11 0 1

In most cases  I can see their names which shows they registered.