About Tracktor -order tracking app active status

[zannatun]

Hi

I have a query as I can see a notification about Tracktor by ShopPad app status on the Shopify dashboard is showing as follows:

"The recurring application charge status for Tracktor by ShopPad was updated to expired.
24 June 2021, 12:00 BST"

I just wanted to know if anyone can help what does this mean and if this app is working properly & not expired? Please help with what should I do and if this is a concern as we want to keep using the app. I have attached a screenshot.

Thanks in advance

Regards,

Zannat

[Michal17]

Hi @zannatun 

I'm sorry for your inconvenience.

Did you contact the support of the concerned application? You should contact them for more effective help.

Here are more details about their support:

ShopPad contact page

Emails:

• tracktor@theshoppad.com
• contact@theshoppad.com

Phones:

• 1 (888) 735-3133

[zannatun]

Hi @Michal17 

Thank you for your response.

I tried to get in touch with theshoppad team at contact@theshoppad.com  before reaching out to Shopify. They pointed me in your direction for better understanding. I have attached their response. are you able to help me out on this? Do you think this is an issue?

Appreciate your help.

Best,

Zannatun

[Michal17]

Hi @zannatun 

Hope you're having a great day!

Have you contacted the Shopify help center as they advised?