Active recurring charge does not get charged to merchant after trial period

Shopify Partner
4 0 0



I have an app published on the store with a basic paid recurring plan with 30-day free trial.

Some merchants have installed the app and started the trial period more than 30 days ago now, but the earnings of the app are still at 0$.

Why could it be that the subscription plan with an active recurring charge doesn't get charged after the end of the free trial period?


Thank you




Reply 1 (1)

Shopify Partner
206 23 30

They will be charged at the end of the 30 days paid period - basically they will be charged after 60 days (30 days trial plus 30 days paid period).

Founder @ JsRates: Custom Shipping Rates
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more about JsRates visit the JsRates home page or JsRates documentation
- Find JsRates on Shopify app store