Active recurring charge does not get charged to merchant after trial period

VisionLab
Shopify Partner
4 0 0

Hello,

 

I have an app published on the store with a basic paid recurring plan with 30-day free trial.

Some merchants have installed the app and started the trial period more than 30 days ago now, but the earnings of the app are still at 0$.

Why could it be that the subscription plan with an active recurring charge doesn't get charged after the end of the free trial period?

 

Thank you

 

VisionLab_0-1709889905564.png

 

Reply 1 (1)

YOD_Solutions
Shopify Partner
206 23 30

They will be charged at the end of the 30 days paid period - basically they will be charged after 60 days (30 days trial plus 30 days paid period).

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