afterpay messaging not be displayed on product pages

[GRamos2025]

I am currently using the Release theme for my store, (Version 1.1.0), and im having problems with the afterpay messaging not being displayed on my store. I emailed previously support for afterpay, but the information given to me had no effect on my store. Is there a way that the theme could be the problem with the afterpay?

Thanks

[Carlos-Sz]

Hello @GRamos2025, 

It’s possible that your theme might be affecting how Afterpay messaging displays. Here are a few things to check:

1. Theme Settings & Compatibility:

   • Some themes have built-in settings for Afterpay messaging. In your Release theme’s settings, look for any options related to Afterpay or payment messaging.
   • Since you’re using Version 1.1.0, it might be outdated or not fully compatible with the latest Afterpay integration requirements. See if there’s an update available for your theme.

2. Code Integration:

   • Afterpay typically requires you to add a specific script or snippet in your theme (often in the header or product templates). Double-check that this code is correctly placed and hasn’t been overridden by customizations in your theme.
   • If you or someone else has made modifications to the theme’s code, it might be interfering with the Afterpay messaging.

3. Theme Support:

   • If you suspect the theme is the issue, it might be worth reaching out to the Release theme support team. They can confirm whether there are known issues with Afterpay on Version 1.1.0 and advise if a theme update or a code tweak is necessary.

4. Afterpay Account Configuration:

   • Although you mentioned Afterpay support’s advice didn’t resolve the issue, double-check your Afterpay merchant settings. Sometimes the messaging won’t show if the account isn’t properly configured for your store’s domain or if there’s a mismatch in the integration settings.

Taking these steps should help you narrow down the problem. If you find that everything on your Afterpay side is correct, then the issue might indeed be with the theme. In that case, updating your theme or getting support from the theme developers would be the next best step.

Hope this helps clear things up!

Best,
Carlos from Kudosi Reviews