Alibaba Dropshipping App not working

[PresidentZak]

I'm having an issue installing the Alibaba Dropshipping app. I even contacted their customer support, and they tell me to contact Shopify. I have no idea how to do this. There is no live chat option with Shopify.

Pictures of the issue and conversation with Alibabas customer support:

[keibod]

I contacted both Shopify and Alibaba. Alibaba allegiantly sent it to a higher team to contact Shopify. Shopify themselves said they are reviewing Alibaba and that this proses usually takes 5-10 days.

[SudevKrishna]

is it fine now ?

[JoesIdeas]

The app is not able to be installed, there's something Shopify is reviewing before they allow it to be installed. The app developer will be able to give you the reason why (Shopify might, but their support likely won't disclose that to you).

There's nothing you can do on your end, you just have to wait for the app developer to finish making their changes, and the app to finish being reviewed by Shopify.

[Alvestments]

Hi, 

Do we have any updates on this one? 

[JoesIdeas]

The only update you'd get is directly from the app. Nobody outside of their team can control the code and app submission process. I would reach out directly to them.

[SpencerBonthoux]

Have you checked out any alternatives during the outage?

We have a product sourcing solution you may be interested in, DropCommerce.

Would love to hear your thoughts!

[FusionMobility]

Hello there, I have the very same problem, is there any solution for this issue? 

[windowshopr]

Is there no-one from Shopify that can shed some light on this issue? It's still doing this as of July 28, 2024...

[JoesIdeas]

Every app that gets submitted to the Shopify app store needs to be reviewed and approved by Shopify to ensure it meets Shopify's quality standards. The review process is quick, all the apps I've been a part of creating have been reviewed and accepted from about 2 - 20 days (the higher end was because we had to make revisions). If the app is not approved, the developers need to make the required changes to the functionality.

If you have a question about a specific app, contacting the app developers directly is the best way to get information, it doesn't seem logical that Shopify would share private details about an app's review process, and even if they did, only the app developers would be able to take the action to get their app approved.

[windowshopr]

Thank you for the reply, however, it's clear the issue has lasted longer than the 20-day estimate, with the original issue posted back in January in this thread (on and off):

https://community.shopify.com/c/shopify-apps/dropshipping-alibaba-official-isn-t-working/m-p/2668497...

While it's good to know that we should reach out to the app developer specifically to figure out what the hold up is, I don't think it's too crazy of an ask of Shopify to provide an update on the status, WITHOUT divulging "private details" about the app's review process. Since the message does say that "Shopify needs to review the app", perhaps a better update than that would help (like say, "Waiting on app developer's response", or "Shopify currently developing revision")? Just my thoughts as it's annoying! haha

[keibod]

To further add on, i have personally contacted the Alibaba developers a
long time ago about this and they said: “we have not been given any
information about it, all we know is that our app is under review” they
asked me to contact shopify. When contacting the shopify customer service i
was asked to contact alibaba again. Unfortunately either end seems to have
an answer to this.

[keibod]

I have personally contacted the Alibaba developers a long time ago about this i mentioned that earlier in the post. My response was: “we have not been given any information about it, all we know is that our app is under review” they asked me to contact shopify. When contacting the shopify customer service i was asked to contact alibaba again. Unfortunately either end seems to have an answer to this.

[kvenience]

It's August now and the problem still exists, I tried to connect with Alibaba because it is the only app I could find that has what I want. While this issue is still pending, does ANYONE have any ideas what other apps I can use to dropship Korean snacks and drinks... thanks.

[Laiba03]

I contacted Alibaba’s customer support and the representative said she’ll forward my query to the senior authorities and that’s all 😮‍💨

[starship52]

is this just an AUS problem (that's where I'm from) its now 18/8 and its still under review... 😞

[La_100]

23/09/2024, still same roblem.

[LouG]

23/10/2024, still the same problem.

[Gazepodkladki]

I have the same issue.
Anyone got good alternative for this app?