App reviews, troubleshooting, and recommendations
Hi,
I recently tried adding PickyStory to my Shopify apps list. When I click on add app it takes me straight to PickyStory, without install on Shopify. When I refresh my app list on Shopify, it still doesn't show up.
I contacted Pickystory and they suggested contacting Shopify because it looks like it has been installed even though it doesn't appear on my app list.
I also want to make sure that I don't get charged for this app after the free trial but I can't uninstall it because its not there.
Thankyou.
Hey @lets_admin,
Thank you for reaching out to the Community! I'm happy to provide some assistance with this issue to get it resolved. As the app Bundles Upsell | PickyStory is not populating within the app section of the shop as expected, I would like you to attempt some local troubleshooting steps:
If after attempting all of the following steps listed above, the app is not populating please Contact Support to allow for further investigation. This will allow us to have a closer look and ensure no charges are processed after the free-trial period if decided you'd like to proceed with uninstalling.
Please let me know if you have any other questions!
Blair | Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Hey @lets_admin,
Thank you for giving those troubleshooting steps a try. As they were unsuccessful, I would recommend Contacting Support to allow for further investigation. This will ensure we can take a closer look into the shop and why the app is not populating as expected.
Please let me know if you have any other questions.
Blair | Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
how to i will fix this issue
Hello, i have the same issue did you found how to remove this app from Shopify store?
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