App reviews, troubleshooting, and recommendations
Hi, I opened my store about 2 months ago and I am using the paid version of Sale Kit, which is renewed every 30 days. The next renewal date is 7th January.
My shopify subscription renews every month on the 24th.
I have just noticed that the renewal funds for Sale Kit were also taken at the same time as the store subscription (24th). Shouldn't the renewal funds for the app be taken on the 7th of January?
I'm not sure if I want to continue to use it, and was going to uninstall it before the 7th of Jan, but now it seems like I have already paid for the next 30 days, but the renewal date is 7th Jan. The overlap is very confusing.
Sometimes the charges for the apps are deducted at the same time when the Shopify Subscription charge is collected, but you can cancel the app subscription at any time and if the amount was deducted in advance, you will get the complete refund back as soon as you cancel the charges and uninstall the app.
So if you want to discontinue any apps you can do it without having a second thought about the charges.
Hope this helps 🙂
I have just uninstalled it and will keep an eye out on the billing.
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