App reviews, troubleshooting, and recommendations
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Hi, we've developed an app called 'XYZ Test App' and implemented a subscription plan for merchants. When a merchant installs our app, they can choose a plan that suits their needs and in Apps and sales channel shown that your Basic plan is ongoing . However, when a merchant deletes the app, does their subscription automatically get canceled? If so, we didn't receive any webhook notification related to the subscription cancellation; we only received the app_uninstalled webhook. When I reinstalled the app, no charges were not shown in app section, and I was using test mode (test_mode: true) for development. Has anyone encountered this scenario? Please help.