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Apps not showing it says learn more about apps

jpenascosa
Tourist
3 0 1

Dear Team, 

 

please assist me on my issue. my admin gives me a colaboration access to access one app on the apps paanel. 

but unfortunately when i click the apss it doesnt show anything but "learn more about apps."  this was working last week saturday oct 30 2021. 

 

Please advise 

 

 

 

Replies 5 (5)
iCart
Shopify Partner
417 49 89

Hello @jpenascosa,

Can you please share the screenshot of the issue you are getting? 

iCart Cart Drawer Cart Upsell App


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jpenascosa
Tourist
3 0 1

Please see the video, 

The owner has given me access to one application which is hulk product option but the application is not showing 

 

iCart
Shopify Partner
417 49 89

Hello @jpenascosa,

Thanks for sharing the video. Can you please clear the browser cache or check the same issue in a private window once? Do let me know if you are still facing the issue.

iCart Cart Drawer Cart Upsell App


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jpenascosa
Tourist
3 0 1

Dear, 

 

I did the instractions but i got the same issue, we also tried rejoining my colaborator access but didn't work 

iCart
Shopify Partner
417 49 89

I see!! In this case, I will suggest you to contact Shopify support: https://help.shopify.com/en/questions#/contact/chat, They'll help you to resolve this issue.

iCart Cart Drawer Cart Upsell App


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- Was your question answered? Mark it as an Accepted Solution!
- To learn more visit www.identixweb.com