Apps not showing it says learn more about apps

jpenascosa
Tourist
3 0 1

Dear Team, 

 

please assist me on my issue. my admin gives me a colaboration access to access one app on the apps paanel. 

but unfortunately when i click the apss it doesnt show anything but "learn more about apps."  this was working last week saturday oct 30 2021. 

 

Please advise 

 

 

 

Replies 5 (5)
BinalSavani
Shopify Partner
126 8 27

Hello @jpenascosa,

Can you please share the screenshot of the issue you are getting? 

Binal Savani | iDentixweb


- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution!
jpenascosa
Tourist
3 0 1

Please see the video, 

The owner has given me access to one application which is hulk product option but the application is not showing 

 

BinalSavani
Shopify Partner
126 8 27

Hello @jpenascosa,

Thanks for sharing the video. Can you please clear the browser cache or check the same issue in a private window once? Do let me know if you are still facing the issue.

Binal Savani | iDentixweb


- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution!
jpenascosa
Tourist
3 0 1

Dear, 

 

I did the instractions but i got the same issue, we also tried rejoining my colaborator access but didn't work 

BinalSavani
Shopify Partner
126 8 27

I see!! In this case, I will suggest you to contact Shopify support: https://help.shopify.com/en/questions#/contact/chat, They'll help you to resolve this issue.

Binal Savani | iDentixweb


- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution!