FROM CACHE - en_header

ARRRGGHH!!! Google app checklist is STUCK and GLITCHING!?

melmeiko
Tourist
7 0 1

OKAY

SO!

The Google app automatically updated itself when I completed the first two checklist requirements. Great! I figured, as I complete the rest, the app will continue to automatically update and open up the next step. Neat.

But, it didn't.

Stumped, I checked over the explanation video of how to go through the setup process. IN THAT VIDEO, there is a popup menu you can interact with to proceed with the steps. In my case, however, I don't quite get a popup menu. PROOF!!:

1. The checklist, saying I need to confirm that I have policies in clear view on my site. Ok, cool. I click on it.

b4.jpg

 

2. After clicking on it, the popup menu pretends to show up but thennnn...

opening.jpg

3. The window basically shouts "SIKE!" at me, and shows only this instead:

it said SIKE.jpg

I'm unable to click on ANYTHING effective. I can highlight the text.........................but that doesn't advance the checklist or solve my problem. haha

 

4. I have the policies on my site in two different locations, but I'm still unable to advance with the checklist. 

HMMM.jpg

Speaking of twos, I've tried getting past this issue on 2 different computers, 2 different operating systems and 2 different web browsers. Nothing has worked. It's been a week!! I contacted Google Merchants and they said this error was on Shopify's side, so, here I am!!! 

I'm not the only one with this issue, right? ;_; Any pointers to help a sistah out?

Replies 6 (6)
EmmanuelFlossie
Shopify Partner
1627 106 388

You seem to have technical issues, I recommend you contact the app support team you are using. If it's Shopify, contact Shopify.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
melmeiko
Tourist
7 0 1

PROBLEM SOLVED!!!

Many thanks to Robyn from Shopify~!!!!!!!!!!! She thoroughly walked me through multiple possible routes to fix the issue, and one of them worked!!! So I was able to finish the Google Channel checklist!!! *dances*

I had to complete it via mobile, as opposed to using my desktop browsers. For some odd reason, they just refused to allow me to manually continue and glitched. But hey, prollum solved now!

 

THANKS AGAIN, ROBYN!!!!!!!!!!!! She deserves a triple raise!!

 

melmeiko
Tourist
7 0 1

Yep yep! I sure did~!

WTS_DrSue
New Member
3 0 0

I'm having the identical problem, and it appears there's a solution, but it's not explained.

Where would I go to find out how to fix this?

 

Many thanks

 

melmeiko
Tourist
7 0 1

What wound up happening was, I contacted the Google support through Shopify, and was suggested to try going through the checklist via mobile. Using a cell phone worked through (most of?) the checklist, since using desktop/laptop resulted in the glitchy error.

There was one section that brought up the same error even with using a phone. but I don't remember if it was part of the checklist, or another part of the Google app setup. Either way, the tech team fixed that.

If nothing still works, the support is very helpful with guiding you step by step through different possibilities. Especially Robyn!

WTS_DrSue
New Member
3 0 0

Thank you so much for your reply.

I'll try setting it up on my mobile. Because even the support button glitches, so getting through to google support is next to impossible.